Customer Solutions Engineer - EMEA

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.

The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com

As a member of the Global Customer Solutions (GCS) Group, you will provide technical support for the pre- and post-sales activities of Telesat’s product lines and technical consultation to the Global Sales groups. As a champion of new technology, you will develop effective solutions to meet customer communication needs leveraging Telesat’s Lightspeed constellation. The position’s primary role is to support the Europe, Middle East, and Africa (EMEA) region teams, but will also assist across Telesat’s global presence.

The GCS team is responsible for the gathering of requirements from customers, design of cost-effective Lightspeed satellite and terrestrial communication link solutions, specifying both the space and ground segment components, and presenting solutions to customers. Additionally, you will be offering technology recommendations and advice, performing modeling and simulations, and conducting test and evaluation demonstrations aiming to secure sales and customer satisfaction.

Design, estimate cost, and propose Lightspeed communications solutions based on customer requirementsWork directly with the Global Sales Team and prospective customers’ Engineering contacts to validate requirements and technical detailsPrepare, present proposals to, and review requirements directly with customersLead, attend, and actively participate in customer meetingsIdentify new solutions within Telesat’s Lightspeed product portfolio which could lead to new revenue opportunities with customersWork directly with customers to plan upgrades, review performance of networks, and to resolve service issuesCollaborate with Telesat’s Marketing and Product teams to identify available network capacitySupport projects from design to implementationUpdate and maintain multiple databases as well as other Engineering information management systemsActively participate in trade shows, customer events, and technical demonstrations in presentation roles

Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required10+ years of relevant experience in systems engineering or connectivity solutionsExperience with satellite communications, RF link analysis, and RF hardware preferred

Inquisitive nature and eagerness to learn and explore new conceptsPositive outlook in meeting challenges and working to a high levelConfident when presenting to peers and management within the organizationAbility to manage multiple complex projects simultaneouslyAnalytical skills with the ability to solve technical and business issuesAbility to foster and maintain good working relationships with peers, partners, and customersPrevious experience supporting Carrier, Mobile Network Operator (MNO), and Wholesale accounts. Working for a Carrier or an MNO would be desiredA professional demeanor and appearance with strong verbal and written communication skillsProven analytical and problem-solving skills with demonstrated ability to multi-task and work in a team environment. Industry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT preferableExperience and understanding of computer hardware, software, and operating systemsWorking knowledge of MEF 3.0 standards and implementationsWorking knowledge of:OSI Layer 1 (Optical, HFC, WDM)OSI Layer 2 & 3 (Switching, STP, VLAN, MPLS, Carrier Ethernet, IP, etc.)Protocol acceleration, web caching, traffic management, firewalls, VPN, and security related hardware and software3G/4G/5G cellular networking technologiesNetwork management platforms (SolarWinds, WhatsUp Gold, etc.) Other Requirements:

Ability and willingness to travel to attend customer meetings and events across the regionFluent English is required and French is highly desirable (written and spoken)

At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.