Dental Patient Scheduling Receptionist

Job OverviewOur client is looking for a Dental Patient Scheduling Receptionist who will serve as the first point of contact for patients calling into a busy dental practice, managing appointment scheduling, addressing procedure inquiries, and triaging emergency requests. This is a critical role where you'll be the voice of the practice, ensuring no patient call goes unanswered while working closely with the office manager and clinical team to provide seamless patient care. You'll work remotely using cloud-based practice management software and phone systems, becoming an integral part of a team that values reliability and long-term commitment. Client OverviewOur client is a growing dental practice in Canada serving a large patient base with comprehensive clinical services. They currently operate with a high volume of daily patient inquiries, appointment bookings, and emergency requests that require round-the-clock attention. Schedule: Eastern Time (Canada), 40 work hours per week ResponsibilitiesAnswer incoming patient calls and manage appointment bookings through the practice management systemTriage emergency patient requests and immediately communicate urgent needs to the doctor via text or messagingProvide information to patients about dental procedures, office policies, and treatment optionsProcess patient payments and handle billing inquiries with complete confidentialityCheck patients in and out using the dental practice management softwareMaintain real-time communication with the office manager for questions requiring clinical guidanceDocument all patient interactions accurately in the practice management systemManage missed calls and follow up promptly to ensure excellent patient experienceHandle multiple incoming calls simultaneously while maintaining professionalism and accuracy Requirements2-5 years of experience as a medical or dental receptionistExperience working with practice management software in a healthcare settingStrong phone communication skills with the ability to handle high call volumesComfortable handling patient payment information and billing inquiries with strict confidentialityAbility to work independently in a remote environment while maintaining real-time collaborationWillingness to commit to long-term employment and stable work arrangementExperience with appointment scheduling and patient check-in/check-out processesHIPAA compliance knowledge and understanding of patient privacy requirements Preferred QualificationsExperience with Dialpad phone systems (Bonus)Familiarity with Akito One dental practice management software (Preferred)Experience triaging medical or dental emergencies (Bonus)Prior experience working in a high-volume patient care environment (Preferred) Why Join This TeamWork remotely with a stable, long-term position in a growing practiceBecome part of a drama-free work environment focused purely on patient careReceive comprehensive training on practice-specific software and proceduresHealth benefits covered by the employer after probationary periodOne paid leave credit per month after completing probationary periodDirect communication with clinical team and office management for support Independent Contractor PerksHealth Insurance Coverage for eligible locationsPermanent work from homeImmediate hiring NotePlease click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.