Desktop Engineer

Intuition IT – Intuitive Technology Recruitment - Malmo/ Stockholm, Sweden(Hybrid)- IT Service Desk Desktop Support Engineer. Position Title: IT Service Desk Desktop Support Engineer.Work Location: Malmo/ Stockholm, Sweden(Hybrid)Type of Employment: ContractLanguage : Swedish / Finnish & English Key ResponsibilitiesProvide first-line technical support to end users via phone, email, chat, and ticketing systems.Log, categorize, prioritize, and resolve incidents and service requests.Troubleshoot hardware, software, network, and application-related issues.Provide support for Windows operating systems, Microsoft Office 365, Active Directory, and user accounts.Perform password resets, account unlocks, and access management.Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.Monitor and manage tickets according to SLA requirements.Escalate complex issues to L2/L3 support teams when required.Follow up on unresolved incidents and ensure timely resolution.Maintain accurate documentation of incidents, solutions, and troubleshooting steps.Support onboarding and offboarding activities.Assist with software installation, upgrades, and patching.Follow ITIL processes and organizational security policies.Maintain knowledge articles and support documentation.Provide regular status updates to users and relevant support teams.