Desktop Support Specialist

Job Title: Desktop Support Engineer – L1 (Tech 1)Location:Vehmaistenkatu 533730 Tampere, FinlandServiceNow Location ID:EM-FIN-TR-TAM-33730-VEHMAISTE5-BLD1038344Job OverviewWe are looking for a Desktop Support Engineer – L1 (Tech 1) to provide onsite end-user IT support in Tampere, Finland. This is a long-term opportunity, with the position expected to continue through 2027.The successful candidate will provide first-level technical support for desktops, laptops, peripherals, mobile devices, printers, and basic network connectivity issues while delivering excellent customer service.Key ResponsibilitiesProvide Level 1 onsite desktop support for end users.Install, configure, and troubleshoot Windows 10/11 desktops and laptops.Diagnose and resolve hardware and software issues.Support Microsoft Office 365 applications, Outlook, and Teams.Set up and configure new computers, monitors, docking stations, printers, and peripherals.Perform hardware replacements and upgrades, including memory, SSDs, keyboards, and monitors.Image and deploy new devices following company standards.Support printers, scanners, and mobile devices.Troubleshoot basic network connectivity, VPN, and Wi-Fi issues.Create, update, and resolve incidents and service requests using ServiceNow.Escalate complex technical issues to Level 2 or infrastructure teams when required.Manage IT assets, including inventory tracking and device lifecycle activities.Assist with user onboarding and offboarding, including account and equipment setup.Follow ITIL processes and maintain accurate documentation.Provide excellent customer service while meeting SLA requirements.Required Skills1–3 years of Desktop Support or IT Help Desk experience.Experience supporting Windows 10 and Windows 11 environments.Knowledge of Microsoft Office 365, Outlook, and Teams.Basic understanding of Active Directory and user account management.Experience with desktop imaging and software installation.Familiarity with hardware troubleshooting for desktops, laptops, printers, and peripherals.Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi).Experience using ServiceNow or another IT ticketing system.Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Ability to work independently in an onsite support environment.Preferred QualificationsCompTIA A+, Microsoft, or equivalent IT certifications.Knowledge of Intune, Microsoft Endpoint Manager, or SCCM.Familiarity with ITIL processes.Experience supporting enterprise IT environments.Employment TypeContractOnsite – Tampere, FinlandLong-term assignment expected through 2027.Interested candidates can share their CVs at vicky.singh@intersoftkk.com