Field IT Support

About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies. Job DetailsOnsite: 5 days a week in officeLanguage: Swedish / English.Salary: 40 to 45k Euro Per Annum.Duration: 12 Months Fixed Term Role Job Description:Workstation Services (e.g., Desktop, Monitors, Printers and laptop)BreakfixDesktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.Prepare and configured new laptops/workstations specifications as assignedEnd User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and servicesProvide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.Windows upgradations through SCCM agent.OS and application installation: Windows migrations and deployment of customized images using SCCMTroubleshoot for Windows and have good working knowledge of Office products; provide printer/fax supportKnowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practicesAnalyzed and diagnosed DNS/DHCP/VPN and other networking issuesEnd user issues related to network, IP config, windows troubleshootingActively worked with hardware and software vendors to resolve client issues in a timely mannerActive Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.Installation of printers, Configuring conference room facilitiesIP Phone installation, troubleshootingO365 configuration, troubleshootingOther aspects related to End user computingDeskside SupportSpares managementInstalls, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle managementSecurity compliancePopulate Knowledge Management system with resolutions and workaroundsAct as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpointsEnterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azureFault diagnosis / troubleshootingMaintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issuesEnsure swift ticket resolution and escalate issues to Level 3 technician as necessaryAdept knowledge on Software Center(SWC) and ServiceNowKnowledge of Okta and its usage. How To Apply:It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.