Finnish-speaking Customer Support in Malta

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn

more this position could be for you. No iGaming experience - No problem, our client will teach you

everything!

Be a fluent or native Finnish speaker with a C1 level of English, both spoken and writtenBe flexible and willing to work on a shift basisHave experience working with customers, listening to their needs, and providing the bestsolutionsBe an excellent listener, have an empathic approach and take pride in giving an excellentservice to our playersYou have exceptional organisation skills (including arriving on time, meeting deadlines, andfinding accurate information in a timely manner)You are detail oriented with the ability to handle stressful situations while maintaining apositive attitudeBe an individual who is open to constructive feedbackBe a team player that can also work independently

Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectationsIdentify and support players in any difficulties they might encounterProvide explanations to customers about products/site/policies/ promotions, etcUpdate customer account/details with necessary information when neededUnderstand, guide, and support players in Responsible GamblingCollaborate with our client's Fraud and payments team in customer queriesUnderstand AML and report any suspicious activity

Benefits

Private health insuranceFree breakfast and lunchWellness allowanceBirthday leaveCompany and Team building eventsRelocation package to Malta including flight and 2 weeks of accommodation

And much more!