IT Support Engineer | $55/hr Remote

Position: IT Support Specialist

Type: Contract

Compensation: $30 - $55/hour

Location: Remote

Commitment: 10-40 hrs/week

Role Responsibilities

Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments.Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM).Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.Support non-technical users with clear, empathetic communication and step-by-step technical guidance.Contribute detailed, scenario-based examples and process documentation reflecting best practices in IT support.Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback.

Have strong relevant experience in the domain providing Tier 2/3 IT support.Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.Strong written and verbal communication skills, with a focus on supporting non-technical end users.Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.

Application Process

Easy Apply on LinkedInCheck email for next stepsParticipate in resume evaluation & interview stage