Operations Manager

About Bielby Group Bielby Group builds technology and services across advertising, payments, and customer lifecycle management, supporting hundreds of businesses in the digital economy. The group consists of complementary verticals designed to accelerate digital growth, spanning advertising technology, performance marketing, financial infrastructure, and customer lifecycle solutions. The Role We are looking for an experienced Operations Manager to help drive operational excellence and scalable growth across our Advertising vertical. Working closely with senior leadership and teams across the business, you will oversee the operational systems and workflows that support a high-volume digital advertising environment. You will be responsible for ensuring teams operate effectively, priorities are executed consistently, operational issues are identified early, and the business maintains strong visibility across performance, capacity and service delivery. This is a hands on role for someone who is comfortable managing operational complexity at scale. You should be equally comfortable working with people, processes, data, and technology and capable of bringing structure and accountability to a fast-moving environment. Key Responsibilities

• Oversee day-to-day operational performance across a portfolio of advertising-related activities.* Ensure teams have clear priorities, ownership, processes, and performance expectations.* Develop and monitor operational KPIs covering performance, service levels, capacity, reliability, and risk.* Develop processes that enable large volumes of activity to be managed consistently and reliably.* Improve workflows around onboarding, ongoing management, changes, and issue resolution.* Establish clear processes for prioritising and escalating time-sensitive or commercially important issues.* Monitor team capacity and workload to ensure resources are allocated effectively.* Develop management reporting that gives leadership clear visibility into performance, trends, risks, and areas requiring attention.* Build, document, and continuously improve SOPs for critical operational processes.* Identify opportunities for automation, standardisation, and increased operational efficiency.* Coordinate cross-functional projects and ensure actions have clear ownership and follow-through.* Support the continued development of systems and controls required to operate at increasing scale.* Provide leadership with operational insights and recommendations based on data and observed trends.

What Success Looks Like You will help create an increasingly structured, measurable, and scalable operating environment capable of supporting significant volumes of digital advertising activity. Teams should have clear ownership and expectations, while leadership has reliable visibility over performance, capacity, accounts and operations. Operational issues should be identified quickly, routed to the right people, and resolved systematically rather than reactively. As the business grows, processes should become more repeatable, reporting more automated, and the organisation increasingly capable of handling greater volume without a proportional increase in operational complexity. Qualifications

• Demonstrated experience in operations management, business operations, account operations, or project management within a digital, technology, SaaS, ecommerce, or marketing-driven environment.* Strong understanding of operational processes supporting high-volume digital advertising or performance marketing environments.* Experience managing or coordinating teams responsible for multiple concurrent accounts, clients, projects, or workstreams.* Strong ability to identify operational issues across a portfolio rather than viewing individual cases in isolation.* Experience developing KPIs and using operational data to identify trends, risks, and performance issues.* Strong process design, optimisation, and documentation skills.* Experience developing SOPs and implementing consistent ways of working across teams.* Strong project management and cross-functional coordination skills.* Ability to manage competing priorities and time-sensitive operational issues.* Excellent organisational and prioritisation skills.* Strong written and verbal communication skills.* Comfortable communicating with senior leadership and translating operational information into clear recommendations.* Experience identifying opportunities for workflow automation and process improvement.* Ability to operate independently, take ownership, and make sound decisions in a fast-moving environment.* Experience within digital advertising, performance marketing, adtech, or ecommerce is highly advantageous.* Experience working with distributed teams and remote collaboration tools.

The Person We’re Looking For You naturally bring order to environments with high volumes of moving parts. You are comfortable overseeing multiple workstreams simultaneously and understand that strong operations requires both attention to individual issues and the ability to recognise patterns across a wider portfolio. You are proactive rather than reactive. You want visibility into what is happening, what could go wrong, what requires attention, and who owns the next action. When something goes wrong, you don’t simply resolve the immediate problem. You look at why it happened, whether it could happen elsewhere, and what process or system needs to change to prevent it recurring. You are comfortable holding people accountable, setting expectations, following up on commitments, and ensuring operational standards are maintained. Most importantly, you can build the processes, reporting, controls, and operating discipline required for a fast-growing digital advertising business to operate reliably at scale.