Quality Assurance Manager

Quality Assurance Manager Nature of tasksPlan, perform, and manage quality reviews and assessments of processes, deliverables and improvements across the Software Development Lifecycle (requirements, design, build, test, deployment, and operations).Define and maintain quality plans, quality criteria and acceptance/ exit criteria for deliverables and services.Document, analyse, report and present quality findings, including non-conformities, root cause analyses and corrective/ preventive actions.Advise, train and coach stakeholders on applicable industry standards and best practices.Define and implement quality policies, strategies, methodologies, instructional documents and templates in collaboration with teams.Plan, monitor and manage quality improvement initiatives and implementation plans. General competencies and skills minimumAbility to work autonomously with a proactive and structured approach, while collaborating effectively with multidisciplinary teamsAbility to define, apply and monitor quality standards in an IT environmentExcellent communication/writing skillsStrong facilitation and stakeholder management skills, including negotiation where neededRisk assessment and management capabilitiesAnalytical mindset with demonstrated ability to translate findings into actionable improvements. General competencies and skills advantageousStrong practical knowledge of quality management (quality planning, control, continual improvement, etc.)Good knowledge of software and Information Technology lifecycle practices and controlsAdvanced knowledge of standards and methodologies one or more of the aforementioned areasKnowledge of software development methodologies (e.g. Agile) and associated quality controlsKnowledge of testing technologies, tools and techniquesKnowledge of Test Management and Defect Tracking tools. Education and professional experienceUniversity degree and a minimum of 4 years of relevant professional experience in IT OR a non-university degree with a minimum of 7 years of relevant professional experience in ITAt least 3 years of relevant experience in one or more of the aforementioned areas Certification and StandardsMandatory certification, issued by a third party over which the tenderer cannot exercise a decisive influence (one of):ISO 9001 Internal Auditor,ISO 9001 Lead Auditor,Lean Six Sigma green or black belt,Certified Quality Auditor (CQA),Certified Manager of Quality/ Organisational Excellence (CMQ/OE),or equivalent.Optional certifications:ITILISTQB Advanced Level Test Management or equivalentOther certifications in the areas of expertise