Salesforce Sales & Service Cloud Technical Product Owner

Location: #Stockholm or #HelsinkiStart date: As agreedPosition type: Full-time Are you a Salesforce Sales & Service Cloud Technical Product Owner and a Game Changer? At St1, we believe data and AI will be a game changer for the energy industry, and we're not waiting to find out. We've already rolled up our sleeves and got to work. We're investing in the team, tools, and culture to lead that shift, and the people we hire now will shape how it happens. St1 is an energy transition company with the vision to be the leading producer and seller of CO₂-aware energy. St1 operates in Finland, Sweden, Norway, and the United Kingdom. St1’s energy portfolio encompasses oil products, biogas, Sustainable Aviation Fuel (SAF), renewable diesel (HVO) and solar power. Furthermore, St1 is advancing various major energy transition projects, including transition investments at the oil refinery in Gothenburg. St1 has 1,150 retail stations in Finland, Sweden and Norway. St1’s retail network offers marketplaces with fuels, growing number of EV charging and biogas filling points for heavy-duty transport as well as car wash, alongside stand-alone convenience stores and restaurants. Together, we’re more than 1,000 curious, committed and caring people here to change the game. Ready to challenge the ordinary with us? About the Role We are looking for a Salesforce Sales & Service Cloud Technical Product Owner to shape St1's CRM approach and deliver the Salesforce-based solutions that support our sales, customer service, and business operations. This role sits where business needs meet technical delivery: you make sure what we build is scalable, secure, and actually adopted by the people who use it. A big part of the role is partnering with business teams who are actively developing their digital ways of working. You act as a trusted advisor, drawing on experience from multiple Salesforce implementations to guide teams, introduce best practices, and drive real process change and adoption, not just deliver features. You work closely with business stakeholders, architects, developers, and administrators, translating requirements into a prioritized backlog and actionable solutions. This is a hands-on role: it combines business analysis with real configuration work in Salesforce, so you are as comfortable writing a user story as you are building in the platform. How you’ll help drive the change Joining St1, you’ll be part of running and developing a profitable business that invests in long-term energy solutions. Together we achieve the extraordinary through everyday work. As a Salesforce Sales & Service Cloud Technical Product Owner, you’ll play a key role in… Product Strategy & VisionDefine and communicate the roadmap for Salesforce Sales & Service Cloud capabilities.Align platform initiatives with business objectives and customer experience goals.Continuously evaluate new Salesforce features and innovations for business value.Backlog & Requirements ManagementOwn and maintain the Sales & Service product backlog.Gather, analyze, and prioritize business and technical requirements.Translate business needs into clear user stories and acceptance criteria, and keep backlog items well-defined and ready for development.Technical LeadershipProvide technical guidance on Salesforce architecture, integrations, and configurations.Partner with architects and developers to design scalable, secure solutions, and review designs against best practices and enterprise standards.Configure Salesforce Sales and Service Cloud hands-on where needed.Stakeholder CollaborationAct as the primary liaison between business users, Business Technology, and external vendor teams.Design and facilitate workshops, discovery sessions, and process improvements that help business teams build confidence and capability.Manage expectations and communicate progress, risks, and dependencies.Partner with business leads to drive user adoption: coaching teams through change, addressing resistance, and building long-term ownership of new ways of working.Share insights and best practices from prior implementations to help the business make informed decisions and avoid common pitfalls.Platform Governance & QualityEnsure compliance with security, data, and governance standards.Promote best practices for development, documentation, and deployment. What you bring to the team We’re looking for a colleague with the drive to challenge, collaborate and grow. To thrive in this role, you likely have: 5+ years of experience working with Salesforce platforms, including 3+ years in a Product Owner, Business Systems Analyst, or Technical Lead role.Proven hands-on experience configuring Salesforce Sales and Service Cloud.Strong understanding of CRM, sales operations, and customer service processes.Demonstrated experience driving organizational change and process adoption in environments with varying levels of digital maturity.Track record of delivering Salesforce implementations across multiple organizations, with the ability to bring cross-industry best practices to new contexts.A bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.Knowledge of Swedish or Finnish as a native speaker, and fluent written and spoken knowledge of English. Other Nordic languages are a plus. Nice to have: Salesforce certifications (e.g. Administrator, Platform Developer, Sales/Service Cloud Consultant), experience with Einstein or Agentforce, and experience in large-scale, highly integrated environments. Who are we looking for We are looking for your passion, skills and drive. We're looking for those who recognize the St1 Spirit in themselves: Curious, Commercial, Committed and Caring. This Spirit shows up in daily actions: creating a space where it is safe to be yourself and raise problems early, following through when delivery gets tough, thinking end-to-end rather than in silos, and learning faster than the environment changes. Let us know what you can and want to do. Why Join St1? Shape St1's CRM approach and see your work land directly with sales and customer service teams across the business.A role that blends business and hands-on technical delivery, where you advise, design, and build rather than just manage a backlog.Real influence on how St1's business teams adopt new digital ways of working.Room to grow into deeper Salesforce architecture, AI-assisted CRM (Einstein, Agentforce), or broader product leadership.A talented Nordic Business Technology organization with a genuine culture of freedom and responsibility. How we support your journey At St1, your safety and wellbeing come first. We offer an open and inclusive workplace where you’re respected and trusted to take initiative. In a hands-on, informal culture — and a business that never stands still — there’s room to explore ideas and take on new challenges. We support your journey through learning and opportunities to grow across teams and countries. You’ll have real ownership of St1's CRM platform and how it's used, working with a wide range of teams; backed by competitive pay, a bonus scheme and genuine opportunities to grow your career. If you’d like to explore more about our culture, visit our career site. What to expect after you apply We welcome applicants from all backgrounds and are committed to an inclusive and equitable recruitment process. We welcome applicants from all backgrounds and are committed to an inclusive and equitable recruitment process. Interested? Send us your CV ASAP and let's talk. Let’s challenge the ordinary It takes more than expected to research, develop, produce and invest in the energy transition. But you're not like everyone else – and neither is St1. Step forward and bring what only you can. Together, we make the extraordinary happen through everyday work.