Service Delivery Manager (Data Support End User Expert – Veeva RIM)

Smartedge’s Client is looking for an individual to help with their Service Delivery Manager (Data Support End User Expert – Veeva RIM) @ 100 % Remote Working (EU) Job Description : The Service Delivery Manager, Data Support End User Expert, is responsible for leading the governance, quality, and strategic management of regulatory data across global regulatory systems and processes. This role ensures the accuracy, consistency, and compliance of regulatory information throughout the product lifecycle while supporting regulatory submissions, registrations, health authority interactions, and business transformation initiatives.The position serves as a subject matter expert for regulatory data management, partnering with Regulatory Affairs, Regulatory Operations, Quality, Manufacturing, Supply Chain, and IT teams to establish data standards, optimize processes, and drive data governance excellence. The role provides leadership in managing complex regulatory data requirements, ensuring compliance with global regulations, and supporting strategic initiatives related to Regulatory Information Management (RIM), IDMP, xEVMPD, and other regulatory data standards. Key Responsibilities:Lead the governance, maintenance, and quality oversight of regulatory data within Regulatory Information Management Systems (RIMS).Ensure regulatory data accuracy, completeness, consistency, and compliance with global regulatory requirements.Provide strategic support for regulatory submissions, registrations, renewals, variations, and product lifecycle activities.Establish and maintain regulatory data standards, business rules, workflows, and governance frameworks.Lead data quality reviews, reconciliation activities, and remediation initiatives across multiple systems.Drive process optimization, automation, and continuous improvement initiatives to enhance operational efficiency.Partner with cross-functional stakeholders to ensure alignment and integrity of regulatory data.Develop and present regulatory data metrics, dashboards, and insights to support business decision-making.Support regulatory inspections, audits, and compliance activities by ensuring inspection-ready documentation and data.Mentor and provide guidance to junior team members and regulatory data specialists.Act as a subject matter expert for regulatory data management, regulatory systems, and industry standards. Required Skills & Experience:Bachelor's degree in Life Sciences, Pharmacy, Biotechnology, Chemistry, or a related discipline.Significant experience in Regulatory Affairs, Regulatory Operations, Regulatory Data Management, or related functions within the life sciences industry.Strong knowledge of global regulatory requirements, submission management, and regulatory processes.Expertise with Regulatory Information Management Systems (RIMS) and regulatory data governance practices.Strong analytical, problem-solving, and stakeholder management skills.Advanced proficiency in Microsoft Office applications, particularly Excel and reporting tools. Key Requirements:Experience in pharmaceutical, biotechnology, or medical device organizations operating globally.Strong knowledge of IDMP, xEVMPD, SPL, eCTD, Medicinal Product Data, and Health Authority requirements.Experience leading data governance, master data management, process improvement, or transformation initiatives.Familiarity with reporting, analytics, and data visualization tools.Experience supporting regulatory system implementations, migrations, or digital transformation programs. If this sounds like a role you would be interested in or if you know someone in this field. Connect with me or email me at pavitra.b@smartedgesolutions.co.uk Alternatively, you can call me on Tel: +44(0)203 500 2108.