ServiceNow Architect

We are looking for an experienced **ServiceNow Architect** to design, develop and optimize our ServiceNow platform across new and existing implementations. You will ensure the platform is secure, scalable and aligned with business needs while acting as a key link between technical teams, management and suppliers.

**Key responsibilities**

• Lead the design, development, configuration, support and administration of ServiceNow

• Collaborate and translate requirements into scalable technical solutions, custom applications and integrations

• Define and improve ServiceNow ITIL processes and CMDB practices

• Manage upgrades, cloning, platform performance, security and continuous improvement

• Monitor service performance, user satisfaction and operational metrics

• Manage subscriptions, supplier collaboration, budgets and forecasts

• Drive standardization, automation and innovation through proofs of concept and digital transformation initiatives

**What we are looking for**

• At least five years of experience in ServiceNow architecture and development, including JavaScript, HTML, CSS and ServiceNow scripting.

• Proven experience designing multi-system solutions and integrations, with strong knowledge of architecture, performance and security.

• Experience with ServiceNow, ITSM and CSM, license management and contract compliance.

• ServiceNow certifications are preferred.

• A collaborative and social approach, an analytical mindset, and excellent communication and problem-solving skills.

Understanding of Agile, IT Service Management principles, ITIL & ONEiO is a plus.

**What Outokumpu offers**

At Outokumpu, you will have the opportunity to work in an international environment and contribute to securing business-critical technologies in a company with a strong focus on sustainability, innovation and responsible operations. We offer meaningful work, opportunities for professional development, collaboration with skilled colleagues and competitive employment benefits including hybrid work (50/50).

For more information, please contact: Head of Service Management Office, Sari Javanainen by email sari.javanainen@outokumpu.com

**Please submit your application** by 4th of October. We might choose candidate before the application deadline, so please dont hesitate to apply

**The selected candidate will be required to pass a security clearance vetting and health check, including drug tests, before commencing employment.**