ServiceNow Automation & AI Lead (Contractor)

Cabot is seeking an experienced ServiceNow Automation & AI Lead to support the implementation and long-term adoption of EmployeeWorks and AI-enabled employee support capabilities. This is a project-based consulting opportunity for an independent contractor who combines strong ServiceNow platform knowledge with the ability to work across business and technical teams. You will help identify automation opportunities, guide implementation activities, drive stakeholder engagement, and establish long-term ownership of ServiceNow employee experience capabilities. Main deliverables 1. Drive the Automation & AI Improvement RoadmapIdentify opportunities to improve employee experience through automation, self-service, and AI-enabled solutions.Partner with stakeholders to understand operational challenges and improvement opportunities.Build and maintain a prioritized backlog of automation and enhancement initiatives.Define and recommend future platform improvements based on business value and user needs. 2. Lead Business-to-Platform Translation During ImplementationAct as Cabot's primary ServiceNow representative throughout the implementation program.Translate business requirements into functional platform requirements.Participate in workshops, solution design reviews, testing, validation, and release activities.Coordinate stakeholder feedback and ensure delivered solutions meet business expectations. 3. Establish Long-Term Ownership of EmployeeWorks & AI CapabilitiesBuild internal knowledge, governance, and operational standards for the platform.Create support documentation, procedures, and best practices.Serve as the internal subject matter expert for EmployeeWorks and AI-enabled employee support capabilities.Develop a roadmap for future enhancements and continuous platform improvement. Your ExperienceStrong knowledge of the ServiceNow platform, its capabilities, and implementation best practices.Experience working with: ServiceNow Employee Center / EmployeeWorks, Virtual Agent, Knowledge Management, Now Assist, AI-enabled support and self-service capabilities, IT Service Management (ITSM)Identifying automation opportunities and translating business needs into platform solutions.Ability to work effectively with business stakeholders, technical teams, and external implementation partners.Strong communication, facilitation, and stakeholder management skills.Experience working within large, complex, global organizations.Ability to work independently and drive initiatives forward.Fluent English. Additional DetailsIndependent Contractor / B2B engagement.Temporary project-based assignment with potential extension.Full-time or part-time engagement can be considered.Fully remote position.Due to collaboration requirements and time zone alignment, candidates should ideally be based in Latvia, Lithuania, Poland, Czechia, or neighbouring countries within a similar time zone.Compensation: €35-50 per hour (B2B), depending on ServiceNow expertise, relevant experience, and availability.Opportunity to play a key role in a global ServiceNow, Employee Experience, Automation, and AI transformation initiative.