ServiceNow CSM Product Specialist

Role: ServiceNow CSM Product Specialist Location: Remote (Sweden)Type: Contract Role & ResponsibilitiesAs a Product Specialist/Product Owner supporting ServiceNow CSM implementation initiatives.Gather, analyze, and document business and functional requirements.Work closely with development teams to translate requirements into clear and actionable user stories.Define and document business scenarios and test cases covering end-to-end (E2E) automation.Coordinate and support User Acceptance Testing (UAT), including both standard and exception/unhappy-path scenarios.Collaborate with business users and support teams during testing and validation activities.Work with stakeholders to identify scenarios where manual or live-agent intervention may be required.Document ServiceNow processes, workflows, and operating models.Support the design and documentation of the operating model across ServiceNow and related systems.Collaborate with technical and business teams to ensure alignment between ServiceNow and SAP-related processes.Support demonstrations, proof-of-concepts (POCs), solution validation, and stakeholder reviews.Contribute to continuous improvement of ServiceNow processes and automation capabilities. Required Skills & ExperienceStrong hands-on experience with ServiceNow Customer Service Management (CSM).Proven experience in business analysis, including requirements gathering, process analysis, and stakeholder management.Experience working as a Product Owner, Product Specialist, or Business Analyst within ServiceNow implementations.Experience creating and managing user stories, acceptance criteria, business scenarios, and UAT test cases.Familiarity with Agile/Scrum methodologies and tools such as Jira.Strong communication and collaboration skills, with the ability to work effectively with technical teams and business stakeholders.Experience supporting end-to-end process implementation and testing. Preferred SkillsKnowledge of SAP Finance and/or Procurement processes.Experience implementing Finance or Procurement processes within ServiceNow.Experience with ServiceNow integrations and automation.ServiceNow CSA (Certified System Administrator) and/or CAD (Certified Application Developer) certification.Strong JavaScript and ServiceNow scripting knowledge.Experience with ServiceNow Scripted Web Services and integrations.