ServiceNow Delivery Engagement Manager

ServiceNow Delivery Engagement Manager - Stockholm - ITSM, ITOM or ITAM workflows A global IT consultancy is seeking an experienced ServiceNow Delivery Engagement Manager to oversee a portfolio of client engagements across ITSM, ITOM, ITAM and related Platform workflows. Responsibilities:Own end to end delivery oversight across a portfolio of client engagements, ensuring consultants meet SOW obligations, timelines and budgetsManage resource booking and scheduling, coordinating with resource management and practice leads to maintain coverageAct as primary customer facing contact for resourcing, schedule changes, invoicing queries and delivery concernsProduce regular status reporting covering utilisation, risks, actions and financial burn for customers and internal leadershipMaintain accurate records of consultant time, scheduling and SOW milestone tracking to support invoicingSupport onboarding and offboarding of resources, including access provisioning coordination and SOW familiarisation Key Skills and Experience:8+ years of ServiceNow Professional Services or Consulting delivery experienceStrong understanding of ITSM, ITOM, ITAM or related Platform workflowsExperience with solution design and ServiceNow integrationsProven experience managing multi engagement portfolios and resource schedulingFluent Swedish and English, advanced or native levelWillingness and ability to travel Desirable Skills:ServiceNow certifications such as CSA, CAD or CISPMP or Prince II certificationExperience with ServiceNow PPM or SPM toolingIndustry domain expertise