ServiceNow Technical Consultant

ServiceNow Technical Consultant - AMS - JavaScript - EU Citizens Only We are recruiting a ServiceNow Technical Consultant to support and develop a ServiceNow platform covering ITSM and ITOM, working within an established AMS governance model. This role suits someone comfortable handling both day to day platform support and hands on configuration and integration work. Responsibilities:Provide L2 and L3 support for ServiceNow platform incidents, problems, service requests, and defects.Carry out root cause analysis and implement permanent fixes for recurring issues.Design, configure, and develop ServiceNow solutions in line with platform best practice.Build and maintain Business Rules, Script Includes, UI Actions, Client Scripts, Catalog Items, Flows, and Workflows.Develop and maintain integrations using REST and SOAP APIs, IntegrationHub, MID Servers, Import Sets, and Transform Maps.Support ServiceNow upgrades, plugin implementations, patch deployments, and technical validations. Key Skills and Experience:ServiceNow ITSM and ITOM, including CMDB, CSDM, Discovery, and Service Mapping.JavaScript for ServiceNow scripting.REST and SOAP API integration experience, including MID Server configuration.Understanding of Solution Architecture, Platform Governance, and Integration Architecture within ServiceNow.Experience working within an AMS governance model, covering Incident, Problem, Change, and Release Management. Desirable Skills:HAM or SAM.GRC or IRM.BCM.APM.Knowledge of Telecom OSS or BSS environments.Experience with tools such as Zabbix, Splunk, Flexera, SCCM, NetBox, Azure, Intune, or Datadog.Exposure to AI Now Assist implementation.