Site Reliability Engineering Manager

👋 Who are we?Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange. Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com Nordhealth Therapy is consolidating three market-leading regional PMS brands — Diarium in Finland, Physica and Psykbase in Norway, Terapeut Booking in Denmark — onto one unified practice-management platform for physiotherapists, psychologists, and rehab clinics. About the roleAs Engineering Manager for Platform Engineering, you'll own the platform that keeps engineering and product moving — infrastructure across cloud and hybrid environments, the security posture protecting it, and the tooling and workflows that shape how engineers ship. You'll manage a team of 6-8 engineers while working closely with software engineering and product teams. This is a hands-on role. You'll own architectural decisions, review infrastructure code, participate in 24/7 on-call duties, and stay close to production operations. On this team, experienced engineers own their domains. Your job is to set direction, remove blockers, and create the conditions for good decisions! 🚀 Your key responsibilities include:Design, build, and operate infrastructure across cloud and hybrid environments: networking, infrastructure-as-code, containerization, and cost managementOwn code deployment pipelines and automation, including feature flag systems and progressive deliveryDefine and maintain monitoring standards: logging, metrics, and alertingSet service levels, lead incident response and managementParticipate in 24/7 on-call duties as an engineerOwn the platform's security framework: vulnerability management, patching, and framework/dependency upgradesEnsure adherence to compliance programs: audit logging, data residency, access controlsShape developer experience — internal tooling, self-service workflows, and paved paths that let engineers ship faster and safelyPartner with software engineering and product — surface constraints early, align on priorities, keep delivery movingOwn hiring for your team: justify role needs, run and calibrate interviews, and make the final call on offersRun a real performance review cycle: set clear expectations, give regular feedback, and deliver formal reviews with full ownership of ratings and outcomes, including managing underperformance when neededBuild career development paths for each engineer — growth plans, promotion cases, and mentorship tailored to where they want to goGive your engineers ownership over their domains and the autonomy to make decisions What will help you to be successful in this role?Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:Experience as both an engineer and a people manager, or have been a staff engineer mentoring people — you've done both and do both wellHands-on platform engineering or DevOps experience at production scale: CI/CD, cloud services, monitoring, infrastructure-as-codeExperience owning reliability in production: on-call, incident response, SLO managementExperience improving developer experience — internal tooling, self-service platforms, or paved paths3+ years managing engineers directly, with full ownership of hiring, performance, and career developmentA collaborative working style — you build trust through partnership, not control Bonus skills and experience (optional)Experience with network engineering and DNS administrationExperience with feature flag based deploymentsSecurity engineering background: vulnerability management, framework/dependency upgrade programsPrevious engagements in regulated industries What’s in it for you?At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎 In addition, we offer:The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcareCompetitive compensation and benefitsLearning and professional growth opportunitiesThe tools you need, and enjoy usingFrequent company events and talented colleagues from around the world If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. Recruitment Fraud AlertNordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com. Your safety and trust are very important to us!