Solutions Engineer

About eComID eComID is building the Shopping Passport for modern commerce - a shopper context layer that enables brands to understand and personalize every shopper from their very first visit. By combining AI-powered sizing, conversational search and intelligent product discovery, we’re making online shopping smarter, more personal and less wasteful.Launched in Stockholm in 2024, eComID is already operating at scale, reaching more than 20 million shoppers every month. We recently raised a $17.4 million seed round - the largest in European fashion-tech history and the second-largest globally.We’re backed by H&M Group, Stadium, leading international VCs and some of Europe’s most successful industry leaders and technology founders, including Helena Helmersson, Sebastian Knutsson, Maria Raga and Alan Mamedi.Now, we’re bringing together exceptional people with warm hearts to build a world-class fashion-tech company from Stockholm. If you want to solve meaningful problems, move fast and help shape how the world shops, this is the place to do it.

What you will work on We are looking for a Solutions Engineer who can work closely with our brands, understand their technical setup, and help them successfully integrate and launch EcomID.You will sit between customers, product, and engineering. Your job is to make integrations smooth, solve technical problems quickly, and ensure brands get real value from our products.This is not a traditional support role. You will own technical onboarding, help shape integration decisions, and bring what you learn from customers directly back into the product.You will work directly with brands from technical discovery through launch and beyond, including:Leading the technical onboarding of new brandsUnderstanding customer systems, ecommerce platforms, APIs, data flows, and integration constraintsHelping brands integrate EcomID into their existing technical stackGuiding customer engineering teams through implementation and launchTroubleshooting integration issues across frontend, backend, APIs, and dataConfiguring and validating integrations before going liveWorking closely with our engineering team when deeper technical changes are requiredWriting scripts, prototypes, or small integration components when usefulHelping customers understand our APIs, SDKs, data requirements, and technical capabilitiesIdentifying recurring integration problems and turning them into better tooling, documentation, or product improvementsSupporting complex technical conversations during the sales processHelping define scalable onboarding processes as EcomID growsActing as a technical partner to some of the largest brands we work withYou will have a direct impact on how quickly customers can launch and how successfully they use EcomID. What we are looking for We are looking for someone who is technically strong, comfortable working directly with customers, and enjoys solving ambiguous problems.You should have experience with several of the following:Working in a customer-facing technical roleIntegrating APIs, SDKs, or web-based productsUnderstanding web applications and modern frontend/backend architecturesJavaScript or TypeScriptPython or another general-purpose programming languageHTTP, REST, RPC, authentication, webhooks, and common integration patternsDebugging issues across different systems and environmentsWorking directly with engineers and technical stakeholders at customersTranslating technical problems into clear explanations and practical solutionsManaging multiple customer integrations in parallelTaking ownership of projects from discovery through launchExperience with ecommerce platforms, fashion technology, data integrations, or AI-powered products is a plus.We care more about technical curiosity, judgement, and communication than whether you have used our exact stack before.

Our current tech stack Today our core stack includes:Languages: Python, Go, TypeScriptServices/libraries: GCP, BigQuery, ClickHouse, PostgreSQL, Redis, Apache Beam, Kubeflow, Feast, PyTorch, Typesense, Milvus, ConnectRPCYou do not need deep experience across all of these technologies, but you should be comfortable understanding technical systems and learning quickly. What we value We are looking for someone who:Takes ownership and follows problems through to resolutionEnjoys working directly with customersCan explain technical concepts clearly without unnecessary complexityIs comfortable moving between technical detail and business contextThinks about the customer outcome, not just the integration itselfIs proactive in identifying problems before they become blockersCan debug unfamiliar systems methodicallyKnows when to solve something directly and when to involve engineeringBuilds trust with both technical and non-technical stakeholdersBrings customer feedback back into product and engineeringLooks for ways to turn one-off solutions into scalable improvementsIs comfortable in a fast-moving environment where every integration may look slightly different

What we offer A best-in-class team with warm hearts and no ego. We care deeply about the quality of our work, while staying kind, humble, and easy to work with. The goal is always to build the best product possible, not to win internal arguments.A direct connection to customers and product. You will see first-hand how brands use EcomID and have a strong voice in how we improve the product.Real ownership. You will own technical onboarding and integrations from discovery through launch, with the freedom to solve problems in the way that makes the most sense.Work closely with engineering and AI. You will collaborate directly with the teams building our products and help translate customer needs into better technical solutions.Visible impact. The work you do directly affects how quickly customers launch, how successful they are, and how EcomID scales.A broad technical scope. You will work across APIs, frontend integrations, backend systems, data flows, ecommerce platforms, and AI-powered products.Freedom to improve how we work. If you see a better way to onboard customers, build tooling, improve documentation, or simplify an integration, we want you to drive it.High standards without unnecessary process. We care about thoughtful execution and strong customer outcomes while keeping communication direct and decision-making fast.The chance to shape the next stage of the company. You will help define how EcomID works with customers as we scale to more brands and more complex integrations.

Benefits Holiday: 25 days of paid holiday per yearHealth allowance: 5,000 SEK wellness allowance per yearOffice: Work from our office in central StockholmOffice perks: Weekly breakfasts and snacks throughout the dayTech: Your choice of computer, phone, and phone contractLearning & growth: Annual budget for courses, books, and conferencesInsurance: Extensive coverage, including private healthcare insurancePension: Private pension insurance via SPP