Sr.Engagement manager(ServiceNow)

· 8+ years of ServiceNow Professional Services / Consulting experience · Ability to travel. · Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations · Manage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps · Serve as the primary customer-facing contact — handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace · Produce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership · Maintain accurate records of consultant time, scheduling confirmations, and SOW milestone tracking to support accurate and timely invoice processing · Monitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner · Support the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation, and customer introductions · Maintain RIDAC logs and ensure actions are followed up consistently across the portfolio · Identify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required · Collaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support accurate revenue forecasting · Be the single contact to encourage collaboration and customer agreement on proposed