Store Manager - Norrlandsgatan, Stockholm
WE ARE LOOKING FOR AN EXPERIENCED STORE MANAGER TO LEAD OUR BEAUTIFUL STORE ON NORRLANDSGATAN IN STOCKHOLM, SWEDEN!
You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose.
At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.
You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community.
You will lead and support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs. You will be managing, motivating and leading your store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn.
Key Responsibilities
STORE
Achieve budgets and KPI targets set by the Area ManagerAnalyse performance and take relevant actions on areas of improvement, in order to develop business growthDiligently following up on action plans put in placeAligning business priorities and action plans together with the Area ManagerSetting daily, weekly and monthly expectations of store results and individual team performances and following up persistentlyOrganise and provide effective training and workshops with the team using tools provided by the Area Manager and the Training teamDeliver Weekly and Monthly reporting to deadlines set by the Area ManagerPlanning store schedules productively, and following up regularly on salary spending
TEAM MANAGEMENT
Leading by example the team in store by following the GANNI standards and selling procedureCoaching, motivating, inspiring and challenging the team in order to optimise performanceEnsuring all team members are fully trained on collections, following the HUB academy guidelines and GANNI valuesOrganising monthly staff meetingsRecruitment and onboarding of client advisorsApplying disciplinary procedure in a timely manner, where necessaryEnsuring GANNI HR policies and procedures are met at all timesEnsuring grooming and behavior of staff members is professional and inspirational at all timesExecution of yearly PDP and appraisal discussions
OPERATIONAL
Ensure storefront and BOH are presentable, organized and easy to navigate at all timeResponsibility for weekly stocktake and shrinkage resultsResponsibility for all operational and commercial activities, including handling deliveries, RTW, sale implementation, till procedure, returns processing, claims processing, and omnichannel procedures (fx. BOPIS, EA, BOSFS)Organization and implementation of in-store events together with the Marketing team and Area Manager’Ensure all VM guidelines are put in place and follow up regularly on standards with VM management
Professional Qualifications
Solid and proven management background with at least 2 years of store management and team-leading experienceStrong customer relations and CRM experience.Experience working within a high-end retail brandSales-driven, results motivated and goal-orientedExcellent communication skillsExperience with leading, motivating and providing excellent sales training to staff membersExcellent understanding of performance analysis to help drive the businessAbility to work in a fast-paced environmentIs fluent in Norwegian and English
Personal Qualifications
Natural flair for interacting and communicating with peopleHighly organized, structured and service-mindedTeam player yet work well independentlyLoyal and engaged in your workplacePassionate about the GANNI brandA consistently positive and open-minded attitude towards life and the people in it.
THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).
The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!
GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!
BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.
We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.
We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV