Technical Account Manager

Location: Remote EMEA (France, Romania, Germany, Lithuania, Poland, Spain, and Portugal).Team: SalesContract type: Full-timeStart date: Immediate In the Digital Age, Content is Everything.The way enterprises create, share, and distribute content is changing fast. At the frontier of that change are software developers in regulated industries who need a content platform that is open, composable, and built to last. That's where we come in.Say hello to Strapi — we're on a mission to fuel global creativity and productivity by unleashing the power of content.More than just a headless CMS, Strapi is building the first open, composable content platform: infinitely customizable, powered by the largest open-source community, and backed by a rich, growing ecosystem. About Strapi You'll join a globally distributed team of 60+ passionate Strapiers working remotely from the USA, France, Spain, and beyond. We're committed to building a diverse, inclusive environment that values transparency, collaboration, and care.If you're excited about the opportunity but don't meet every single requirement — don't hesitate to apply. We believe in potential, not perfection.

🎯 Why your role is important at Strapi Strapi has built a strong Enterprise base worldwide, with customers like Amazon, Carvana, Cisco, Abbott, and Toyota already running their content infrastructure on Strapi. Now we need someone to protect and grow that base. Our customers are technical buyers who evaluate their vendors with the same rigor they bring to code reviews. They can tell the difference between someone managing a contract and someone who actually understands how Strapi fits into their content architecture, and whether it's still the right fit as their needs evolve.This role exists to grow our Enterprise base, not just keep it. Renewals matter, but they are one moment in a relationship that starts the day you take over the account. We're looking for someone who can walk into an existing account, earn trust as a technical peer, map where Strapi could serve the rest of the organisation, and turn that into new projects and new subscriptions. Not an Account Manager who chases signatures, and not a Sales Engineer who happens to own accounts. We need someone who reads as a peer to a developer, and who can navigate a renewal or expansion conversation with legal, procurement, a project manager, and a CTO in the same cycle.You will own renewals and expansion worldwide for our Enterprise base. Technical Account Executives bring in new logos and hand accounts over to you three months after close. Implementation Managers own the delivery and project side, while you own the commercial relationship and the contract.

💙 What It's Like to Work in Strapi Sales Technical credibility, not technical theater. We sell to developers, and we keep selling to them long after the ink is dry. That means understanding how Strapi fits into a real architecture, the frameworks it integrates with, the compliance questions regulated buyers will ask, and the trade-offs between self-hosted and cloud-managed. You don't need to write production code. You do need to earn the trust of the person who does, deal after deal.Empathy and care. One of our core values is care for each other and for our customers. Our goal isn't to defend a contract at all costs but to build long-term value and trusted partnerships that customers want to renew and grow.Autonomy and ownership. You will own your renewal and expansion end-to-end, from account health checks through negotiation and close, while partnering closely with Implementation Managers on everything non-commercial.Collaboration over competition. Our team is built on genuine peer support. Whether it's strategy, account reviews, or deep product questions, we work closely and transparently to lift each other up.

🗓 What You'll Be Doing Take over Enterprise accounts from Technical Account Executives three months after close, through a structured handover of deal context, stakeholders and commercial terms.Own the full renewal cycle worldwide, starting 120 days before each renewal date: forecasting, negotiation, paperwork, and procurement or legal navigation.Drive expansion across the existing base, with a focus on new subscriptions: new projects, business units and teams that could run on Strapi. Seat, tier and deployment model changes follow naturally.Build account plans for your key customers, including account mapping, stakeholder mapping, and account-based campaigns with Marketing, to identify and open new opportunities.Lead technical health checks and architecture conversations with existing customers to understand how they're actually using Strapi and where they're outgrowing their current plan.Manage complex, multi-stakeholder accounts across Engineering, Product, Legal, and Procurement.Conduct credible technical conversations, understanding architecture patterns, integration points, and compliance requirements relevant to regulated industries.Keep CRM up to date in HubSpot with renewal and expansion activity, stakeholder maps, and technical context captured at every stage.Contribute to the Sales Handbook and help document repeatable playbooks for renewal and expansion.Share customer feedback with Product to influence roadmap direction.Become a genuine expert in Strapi, the headless CMS ecosystem, and how our Enterprise customers actually run it in production.

🧠 About you: The profile we're looking for is specific. You came up in the technical world, you've built things, worked closely with engineering teams, or managed accounts for deeply technical products where the stakeholder was a developer. At some point, you discovered you were just as good at the commercial side: reading account health, mapping an organisation to find the next project, and closing renewals and expansions without leaving value on the table. Technical DNA, developed commercially. You understand modern web architectures, APIs, and developer tooling well enough to have a substantive conversation with an engineering team. You don't need to write code, but you need to understand it.3+ years in sales or account management (SaaS/tech preferred), with a track record of managing renewals and growing existing accounts, not just closing net new.A farmer's mindset. You get energy from growing accounts over time, building relationships across an organisation, and finding opportunities others miss.Comfortable owning a worldwide book across time zones and stakeholder types, and energised by the idea of working accounts at the scale of a Toyota or a Cisco.Experienced with multi-stakeholder renewal or expansion cycles: procurement, legal, security reviews, and executive alignment.Excellent negotiation and relationship management skills, with the patience for long-term account stewardship.Strong written and verbal English communication, including the ability to explain technical concepts to non-technical audiences and business outcomes to technical ones.HubSpot fluency or the ability to get there quickly, deal hygiene and CRM discipline are non-negotiable.Aligned with Strapi's values of care, excellence and impact. Bonus points if you: Have familiarity with the JAMstack or modern content delivery ecosystem.Have experience working with Content Management Systems in a customer success, account management, or implementation context.Have managed renewals or expansion into regulated industries such as financial services, healthcare, or government.

🎁 Strapi Benefits🌍 Work from anywhere: we're a remote-first company, so we can work wherever home is as long as there's WiFi. We provide you with a remote set-up budget so you can equip your office space.💰 Equity for everyone: We win together. In addition to a competitive salary, every qualified Strapier is granted equity in the company.🌴 Generous PTO Policy: We offer all employees, no matter their location, 25 days off per year.🩺 Expanded health benefits: Including premium medical, dental, and vision coverage.🌱 Mental health support: We provide all Strapiers with access to Moka.care, featuring certified specialists (coaches, psychologists, etc.).🙏🏾 Emergency days: 5 paid days per year, for each Strapier in trouble (miscarriage, grief, domestic violence, sick kids or dependants) who needs a day or a few days off to manage it.🐣 Parents on a mission: 16 weeks of fully paid parental leave for all Strapi parents after the first year.💻 Latest tech | ****MacBook Pro. You'll always be up to date: We’ll cover all hardware and software needed, so you’ll always be with the latest versions.🎓 Grow as you are: From day one, we provide budget and tools to learn and grow both professionally and personally.🎉 Offsite: We gather together in-person & virtually twice a year to connect with each other.👭 Referral program: $1500 if your recommendation gets hired

💥 Our Talent Acquisition process: Our typical process includes:Phone screenFirst video call with the Hiring ManagerTechnical assessment and debriefMeet our Customer Experience VPMeet the Team: connect with StrapiersReference checks This process usually takes 3 to 4 weeks, but it may be subject to change based on the number of candidates.

📖 The Legal Bits Strapi embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law.