Technical Service Engineer

Responsible for providing after-sales technical support of products for all EcoFlow product series via Chat, Hotline and other online channels Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborate with internal resources to ensure technical problems from delivery channels are appropriately solved; Record EcoFlow Product Solution decks and respective technical materials for product promotion and after-sales service related uses; Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions for EcoFlow; Complete customer service ticket entry and record the work details. Proactively manage other challenges at work.

3+ years of previous working experience as technical service engineer ideally for solar panels, power storage, batteries electrical tools companies. Electrical engineering degree is preferred; Fluent English and Swedish, fluency in additional European languages is a plus. Customer oriented and strong service mindset. Proficient in using tools such as MS Word, Excel, Visio etc; Self-driven, prudent, patient, able to work independently; Work well under pressure and is a self starter