Thesis Worker

We are now looking for a Thesis Worker for a six-month fixed-term contract. This position is located in Tampere or Helsinki, Finland. Greetings from your manager “Our vision is to provide effortless IT services globally. Knowledge is at the heart of that vision: people need to find accurate, relevant and understandable information quickly. With AI, we have a major opportunity to improve how knowledge is created, maintained and used - but it requires clear processes, good content ownership and AI-ready content.” - Inka Vilpola, VP, IT Strategy and Governance

What you will do We are looking for a curious, analytical and responsible Master’s thesis worker to help improve UPM IT’s knowledge base process and content management practices with the support of AI. Your main tasks are: Analyse the current knowledge base process, content lifecycle and content management practices in UPM ITReview selected knowledge articles, resolution notes and knowledge repositories to identify improvement opportunities related to quality, structure, metadata, ownership, findability and AI readinessExplore how AI can support knowledge creation, content review, metadata enrichment, duplicate detection, content quality evaluation and lifecycle managementDefine practical principles for AI-ready knowledge base content, including clarity, structure, context, ownership, review cycles and retrievabilityPropose an improved operating model for knowledge base process and content management, including roles, responsibilities, governance and continuous improvement practicesTest or demonstrate selected AI-supported approaches for improving knowledge content and user experiencePropose roadmap and method for scaling up knowledge coverageIdentifying potential knowledge gapsGather feedback from relevant stakeholders such as service owners, knowledge managers, process owners, service desk representatives and end usersWork with the Strategy and Governance, and the Operational Excellence teams and support ITSM-related knowledge management development activities

Who you areYou are positive, curious and proactive, with an interest in AI, knowledge management and service improvementYou are university student close to graduation in information and knowledge management, computer science, industrial engineering, business technology, service management or a similar fieldYou have good understanding of IT services, IT service management or process developmentYou are interested in how AI can improve information quality, user experience and operational efficiencyYou are able to analyse information, structure findings and turn them into practical improvement proposalsYou are comfortable working with different stakeholders and collecting feedback through interviews, workshops or surveysYou have advanced English skills, both written and spokenYou have experience with ServiceNow, knowledge bases, content management, data analytics, process modelling or AI tools is considered an advantage

This is what we offer to youA meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative. A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. Learn about our Rewarding and our Ways of working

Additional information Thesis worker is working in IT Strategy and Governance team, and in close cooperation with Operational Excellence team. For further information about the role, please contact Inka Vilpola, VP, IT Strategy and Governance, at email inka.vilpola@upm.com. How to apply To apply, please submit your CV and cover letter by October 7, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline. For support with submitting your application, please contact the HR Services at careers@upm.com or tel. +358204146600. Learn more about how to apply from our Careers page.

Country-specific information A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014. UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,100 people worldwide, with annual sales of approximately €9.7 billion. Our shares are listed on Nasdaq Helsinki Ltd. UPM – we renew the everyday Read more: upm.com Follow us on LinkedIn | YouTube | Instagram |#UPM #materialsolutions #WeRenewTheEveryday #LI-DNI