Bilingual Customer Support Trainer

Job OverviewOur client is looking for a Bilingual Customer Support Trainer to engage in hands-on conversational work where bilingual fluency directly improves how companies serve their global customers. In this role, you will role-play realistic customer support conversations in two languages to help train next-generation AI systems. You will engage in natural, unscripted dialogues that mirror real customer service scenarios, contributing 30-35 hours per week to a large-scale project with room to grow as the partnership expands. Client OverviewOur client is a fast-growing US-based customer service technology company working with major enterprise clients to enhance automated support systems. They specialize in audio data collection and conversational AI training across multiple languages and markets. This is a project-based opportunity with strong potential for expansion and ongoing work. Schedul: Flexible hours in local timezone (30-35 work hours per week) ResponsibilitiesConduct 30-35 hours per week of phone-based conversational role-play sessions in both English and your second languagePortray customer support agents and customers in realistic service scenarios without following rigid scriptsMaintain natural, fluent conversation quality in both languages throughout extended sessionsContribute to a 2,000+ hour project as part of a 20-30 person bilingual teamAdapt conversation topics and scenarios organically while maintaining clarity and professionalismDeliver consistent availability and reliability across the project timelineCollaborate with project coordinators to meet quality and volume expectations RequirementsFluent English speaking ability with clear pronunciation and strong conversational skillsConversational fluency in Japanese OR French (native-level proficiency not required)Comfortable conducting extended phone conversations without scriptsReliable internet connection and quiet work environment for clear audio qualityAvailable for 30-35 hours per week on a flexible scheduleExperience in customer service or customer support roles strongly preferred Preferred QualificationsBonus if you have formal customer service training or certificationIt helps if you've worked in call center or customer support environments previouslyBonus if you're comfortable with role-play or conversational training exercises Independent Contractor PerksPermanent work from homeImmediate hiringWork completely remotely from anywhere with flexible hours in your own timezoneJoin a large-scale project with a major enterprise client and strong growth trajectoryBenefit from a reliable partner company offering potential for ongoing projects beyond the initial engagementBe part of cutting-edge work training AI systems that will serve millions of customers globallyEnjoy transparent communication and clear project expectations from day one NotePlease click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. One application, multiple possibilities:When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.