BMC Remedy ITSM Engineer

About Us:AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed. Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results. About the Role:Job Title: BMC Remedy ITSM EngineerLocation: Helsinki Finland HybridMode of Work: Hybrid 2 or 3 Days Onsite per weekType of Hiring: Employment Contract Required minimum 6 years of relevant experience. Description:Understanding of BMC Remedy ITSM modulesIncident, Problem, Change, Asset/CMDBForms (data structures)Active Links (UI logic)Filters / Filter Guides (business rules)Escalations (scheduler-based logic)Incident / Change workflows Email templates / notifications• Ability to design end-to-end service workflows• Automation use cases:o Ticket routingo SLA trackingo Approval flows• Understanding of process orchestration Experience with:o Web Services / REST APIso Integrating Remedy with external systems (e.g., OSS/BSS, ServiceNow, monitoring tools)o Event-based integrations (alerts → tickets)