Client Advisor

LISA YANG is looking for experienced Client Advisors to join the team at the Stockholm flagship store which opens later this Autumn. In this role, you will serve as the primary ambassador of the brand, delivering an exceptional, inspiring and personalised experience to every guest who enters our first physical retail space. Key ResponsibilitiesOffer warm, serene hospitality to all visitors, providing a welcoming and inspiring brand experienceAct as an expert on cashmere and the intricate craftsmanship behind our collectionsCommunicate the design philosophy and technical craftsmanship behind each piece in inspiring waysCultivate long-term brand loyalty by proactively building, maintaining and nurturing a dedicated client book using CRM tools and insightsConduct thoughtful, personalised outreach for new arrivals, collection previews, seasonal styling recommendations and personal milestones (birthdays, anniversaries)Ensure seamless follow-ups after purchases, sharing expert advice on material care and stylingHost tailored styling consultations, private shopping appointments and wardrobe advice sessionsTake ownership of individual sales goals and key performance indicatorsConduct cross-selling by offering complete look suggestionsStay informed on daily and weekly store targets, actively contributing to team sales success and flagship performance goalsExecute smooth transaction processing at the POS, accurate stock handling, inventory checks and packing proceduresParticipate in daily opening and closing routines, ensuring stock rooms and checkout areas remain orderly, secure and compliantMaintain flawless visual merchandising and presentation standards throughout the day, ensuring displays are visually appealing and fully stockedShare client feedback, sizing trends and product performance insights with the Store Manager to support assortment planning and store improvements Experience & Qualifications2+ years of experience in luxury fashion or high-end lifestyle retailDemonstrated success in building client relationships, managing a client portfolio and driving repeat business using CRM toolsProven ability to consistently meet or exceed personal sales performance goals and KPIsExceptional verbal communication skillsFluent in English (additional languages are an advantage)Passionate about luxury fashion, retail and the LISA YANG brand Based at the LISA YANG Stockholm flagship store, positions are available on a full-time and part-time basis. About LISA YANGLISA YANG is a Stockholm fashion house dedicated to cashmere. Founded in 2014 by Lisa Yang and Samuel Stenberg, the label is led by the East meets West heritage of its founders, with collections drawing from the ancient cashmere tradition inherited from Inner Mongolia and the understated ease of Scandinavian design.Through artisanal craft and technical innovation, the label refines the characteristics of cashmere and reimagines what the fibre can become. From the fine, downy cashmere hairs meticulously combed by hand to the exceptionally soft finished garment, every step of the process is a testament to precision and the intricate craftsmanship behind the product.At LISA YANG, cashmere becomes a science, a creative expression and an ongoing legacy, where each piece embodies a modern vision of artisanal luxury.