Client Enablement Specialist

Insight Global are seeking a Client Enablement Specialist for a growing technology solutions company that supports large enterprise clients across multiple international regions. This position requires fully remote working in Europe for a 6-month Contract-to-Hire opportunity. The Client Enablement Specialist will join an international project team, providing first-line support for client system integrations across multiple regions. This individual will work closely with project managers and support teams to ensure smooth operations, resolve technical issues, and deliver an exceptional customer experience. The ideal candidate will be eager to learn, adaptable to a fast-paced environment, and comfortable working with both technical teams and end users. Key Responsibilities:Act as the first point of contact for client support tickets and incoming technical queries.Troubleshoot software-related issues across web and mobile platforms, identifying root causes and resolving user concerns.Escalate complex issues to the appropriate internal teams when required.Support system and ERP integrations for clients, ensuring functionality and a positive user experience.Collaborate with international project managers and stakeholders across multiple time zones.Participate in training and development to build expertise in internal systems, processes, and tools.Contribute to a customer-focused support environment within a growing technology business. Must-Have Requirements Include:Experience providing Tier 1 technical support within a software-focused environment.Ability to troubleshoot and resolve technical issues for customers.SQL knowledge, including running database queries and scripts.Experience supporting software system integrations.Strong Microsoft Office skills.Fluent business-level English communication skills.Customer-focused mindset with excellent problem-solving abilities.Ability to thrive in a smaller company environment while supporting large corporate clients.Willingness to travel internationally up to 20%. Plusses Include:Additional SQL experience and database troubleshooting expertise.Experience using Jira or similar ticketing/project management platforms.Previous exposure to ERP system integrations.Experience working with globally distributed teams and clients.Knowledge of software implementation or customer enablement processes. If you are looking for an opportunity to develop your technical support and client-facing skills within an international environment, while working with enterprise-level clients and modern software platforms, we'd love to hear from you.