Customer Experience Specialist (6-month contract) (f/m/d)

About the role At Perspective, customer experience is where a great product gets even better. As a Customer Experience Specialist, you'll be the person 7,000+ customers turn to when they're stuck, and the voice that shapes how we build what comes next. You'll use AI to work smarter, spot patterns others miss, and make every interaction count. Location: Remote within European or American time zonesWorking hours: 40 hours per week, either 10am–7pm CE(S)T or 8am–5pm UTC−5Contract: Initial 6-month contract, with the possibility to extend What you'll be doing Triage, answer and solve incoming customer requestsInvestigate and troubleshoot issues, coordinating with internal teams to get to the root causeBecome the go-to expert on edge cases, technical details, and third-party integrationsUse AI tools to work smarter, respond faster, and spot patterns across customer issuesContinuously improve support quality and workflowsJoin customer calls to understand problems firsthandOwn projects that make support better, quarter by quarter Who you are At least 2 years in customer support at a software companyYou're AI literate, you use AI in your day-to-day and see it as a lever, not a threatYou're a systems thinker, you spot patterns, connect dots, and want to fix root causes, not just individual ticketsYou're insights driven, you notice what customers are really struggling with and flag it for the teamYou have consultative skills, you don't just answer questions, you help customers think through their problemsYou have a solid understanding of online marketing and care about high quality designYou have native level English proficiency; German is a plus If you think this job is the right job for you, even though you do not perfectly match the profile, we would still love to hear from you. 🤗 What you can expect at Perspective Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “Keep Growing” which we portray in everything we do.Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.