Director, Partner Ecosystem & Community Growth

Director, Partner Ecosystem & Community GrowthTeam: Partnerships & EcosystemReports to: SVP, Partnerships & EcosystemDirect reports: Partner Program LeadsLocation: Remote-first, Europe or East Coast USExperience: 12+ years About Napster:Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes. For more information, visit napster.com. About the RoleWe are looking for a Director, Partner Ecosystem & Community Growth to help build and scale the programs, communities, and activation models that that accelerate Napster’s global partner ecosystem.This is a senior builder/operator role for someone who can move quickly between strategy and execution, create repeatable programs, and use data to understand what is working.You will work across strategic technology partners, hyperscalers, GSIs, channel partners, executives, customers, and industry communities to increase partner recruitment, activation, market engagement, and commercial growth.You will also lead our Partner Program function and work closely with the SVP of Partnerships & Ecosystem to turn strategic priorities into scalable programs and measurable outcomes. What You Will OwnBuild and scale partner and ecosystem growth programs across priority markets and verticalsDevelop executive and partner communities, including roundtables, learning programs, councils, and strategic engagement initiativesCreate repeatable models for partner recruitment, activation, and ecosystem engagementLead Partner Program Leads and provide clear priorities, operating rhythms, and accountabilityDevelop programs that connect partners, customers, and strategic opportunitiesSupport design partnerships, lighthouse initiatives, and joint go-to-market activitiesBuild scalable activation models around partner experiences, strategic locations, and ecosystem initiativesEstablish clear KPIs, dashboards, and measurement frameworksEvaluate program performance and determine what should scale, evolve, or stopWork closely with partner-facing teams to convert ecosystem engagement into qualified opportunities and pipeline How You Will WorkYou will collaborate closely with:Strategic Partnerships & AlliancesGlobal ChannelsPartner MarketingCommercial EnablementPartner Account ManagementPartner OperationsSalesProduct and Technical Partner ManagementDeveloper Relations, where programs include developer-facing componentsPartner Marketing remains a key peer responsible for campaign activation, communications, and amplification, while Developer Relations owns developer community and technical developer engagement. What We Are Looking For12+ years of experience across ecosystems, partnerships, growth programs, strategic programs, business development, and community-led growthProven ability to build and scale repeatable partner or ecosystem programsStrong execution skills and the ability to manage multiple initiatives simultaneouslyHighly process-driven and comfortable creating structure in fast-moving environmentsStrong analytical mindset with experience defining KPIs, dashboards, and ROICommercially minded with a strong understanding of how ecosystem activity translates into opportunity creation and growthExperience working with hyperscalers, GSIs, technology partners, channel ecosystems, or enterprise platformsStrong cross-functional leadership and stakeholder-management skillsAble to operate as both a strategic sounding board and a hands-on executorComfortable using modern AI tools to improve research, program design, analysis, and execution Example Success MeasuresSuccess may be measured through:Qualified partners recruitedPartner activation and engagementEcosystem roundtable initiativesPartner-sourced and partner-influenced pipelineQualified opportunities generated through ecosystem programsDesign partnerships and strategic initiatives launchedExecutive and partner participationConversion from program engagement into commercial opportunitiesProgram ROI and repeatability What Success Looks LikeSuccess means we are building a more scalable and measurable partner growth engine which includes our partners and their customers with thought leadership across the ecosystem. The right partners are joining the ecosystem, activating faster, engaging more deeply, and generating stronger commercial opportunities. Our programs are repeatable, data-driven, and increasingly visible in pipeline and growth. Our Culture:Impact: Play a crucial role in our growth journey.Culture: Join a vibrant team valuing creativity and collaboration.Growth: Thrive in a fast-paced, dynamic environment.Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.Ready to shape our future? Apply now and be part of something extraordinary! We're looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you're ready to help us achieve this vision, we'd love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.