IT Support Engineer
Your role
Join our exciting journey and help shape the future of onsite IT support!
We are embarking on an exciting transformation as we bring our local IT support services in-house. This is a unique opportunity to help build a modern, proactive, and business-focused onsite support organization. We're looking for passionate people who are curious, customer-focused, and eager to improve the way we work. If you enjoy innovating, collaborating with great colleagues, and taking action you'll fit right in!
Key Responsibilities And Tasks
User support
Provide onsite support for end users in Sickla/Nacka and remote support for users across the Nordic and Baltic regionHandle standard IT incidents, service requests and workplace support needs related to laptops, mobile phones, Windows clients, peripherals, collaboration tools, access, basic software and common workplace servicesEnsure users receive clear communication, practical guidance and timely follow-up to maintain consistent ticket quality and a positive end-user experienceHandle assigned incidents and service requests according to agreed ITSM processes and local working routinesTroubleshoot software and hardware issues and collaborate with vendors where needed Cooperate with local stakeholders or other Group IT teams when requiredShare knowledge and proactively suggest improvement ideas to processes and automation possibilitiesContribute to documentation, local work instructions and knowledge articlesSupport local implementation activities during project rollouts, migrations or workplace changes when assigned
Compliance and asset management
Support asset lifecycle activities including delivery, return, refurbishment and replacement of IT equipmentExecute assigned compliance tasks according to Group IT standards and local instructionsFollow security and compliance routines when handling devices, user access, data and equipmentSupport conference room equipment and standard workplace technology
To succeed, you will need
Knowledge / Educational Requirements
Relevant IT education, certification or equivalent experience from end-user support, service desk, workplace services or onsite IT supportGood technical knowledge of Windows clients, laptops, peripherals, printers, meeting room equipment and common workplace technologiesGood understanding of Microsoft 365, collaboration tools and standard digital workplace servicesGood understanding of ITIL principles, incident, service request, escalation and SLA processesUnderstanding of endpoint management, asset handling and compliance-related routines is beneficialFluent English, spoken and written. Local Nordic language skills are an advantage depending on stakeholder scope
Experience Requirements
Experience from IT support, onsite support, service desk or a similar technical support roleExperience handling incidents, service requests and user communicationExperience working with ITSM tools and ticket handling. ServiceNow experience is an advantageExperience collaborating with local and remote teams is beneficial
Personality Requirements
Customer-focused and service-minded, with a practical and positive approachStructured and reliable in daily ticket handling, documentation and follow-upClear communicator with users, colleagues and stakeholdersHands-on problem solver who is willing to take ownership of assigned tasksAble to prioritize work based on urgency, business impact and agreed processesTeam-oriented and willing to collaborate across functions and locationsCurious and willing to learn new tools, processes and technologiesProfessional and trusted when handling users, devices and information
In return, we offer
Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being
Job location
This role requires you to work on-site at our office in Stockholm, Sweden (SE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Marie Martensson
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.