NPL and Collections Manager
Full Time/Part Time Full Time
Who We Are
At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together and dares to do things a little differently, you will feel right at home here.
Working in the Credit function means helping build a strong, responsible bank by setting smart credit strategies and promoting a culture of prudent risk management. It’s about supporting the business to grow safely and confidently, making a positive impact through sound and trustworthy decision-making.
Purpose of the Job This is a multi-market vacancy and candidates in all markets where Ikano Bank operates will be considered.
Lead and optimize the bank-wide management of non-performing loans and collections across portfolios by executing effective strategies & processes and support the development of bank-wide frameworks. Ensure maximization of recovery performance while maintaining compliance with regulatory requirements and alignment with the bank’s risk appetite and financial objectives.
Responsibilities of the Job - Lead and develop the NPL & Collections team, fostering a high-performance, collaborative, and improvement-oriented culture.
Define and implement end-to-end collections strategies across early and late stages, ensuring effectiveness and efficiency across markets. Optimize NPL portfolio performance, including recoveries, cure rates, write-offs, and cost efficiency. Manage external collection agencies and debt buyers, including vendor selection, allocation, benchmarking, and performance optimization. Implement collection principles, settlement strategies, and operational processes, including legal and insolvency pathways. Monitor and analyze NPL and collections KPIs, identifying risks and improvement opportunities, and driving corrective actions. Ensure closed-loop feedback into the Credit Portfolio Analytics team, contributing to continuous improvement of the credit lifecycle. Ensure compliance with regulatory requirements and internal governance, including implementation of new or updated regulations. Collaborate closely within the Credit function, especially the Credit Framework & Excellence team, Commercial, Digital, Finance, and local markets to align strategies and optimize overall portfolio performance. Drive transformation initiatives, including process optimization, automation, and data-driven enhancements within collections and NPL management.
Education Level Bachelor's Degree
Experience/Demonstrated Competencies - 7+ years of experience in banking, with a strong focus on collections, NPL management, or credit risk.
Proven experience in managing collections processes and/or NPL portfolios across markets. Experience in vendor management, including collection agencies and debt sale partners. Ideally leadership experience, including managing teams and driving performance. Experience working within regulatory frameworks and compliance requirements. Proven track record of improving recovery performance and operational efficiency. Experience working in international and multi-market environments. Experience in transformation initiatives, process optimization, or automation is a strong advantage processes.
Language Competencies Fluency in English, additional languages are advantageous
Knowledge required - Understanding of collections and non-performing loan management across the full lifecycle.
Knowledge of debt collection processes, debt sales, and recovery strategies. Understanding of credit risk management, default management, and portfolio performance drivers. Good knowledge of regulatory requirements and compliance frameworks related to lending and collections. Familiarity with vendor management, including working with collection agencies and debt buyers. Understanding of legal frameworks, insolvency processes, and settlement strategies. Knowledge of data analytics, reporting, and performance monitoring in a credit risk environment. Awareness of cross-market differences and operating models in collections.
Capabilities for this job - Proven leadership capability, with the ability to lead, coach, and develop teams across multiple markets.
Strong analytical skills with the ability to translate collections and NPL performance data into actionable strategies and recovery improvements. Deep ability to design, implement, and optimize end-to-end collections processes across early, late, and legal stages. Strong expertise in managing NPL portfolios, including segmentation, prioritization, and treatment strategy optimization. Ability to define and execute effective debt sales strategies, including pricing, timing, and portfolio selection. Ability to optimize recovery performance through settlement strategies, restructuring approaches, and legal/insolvency pathways. Strong understanding of operational levers in collections (e.g., contact strategies, channel mix, outsourcing models) and how to improve efficiency and outcomes. Strong communication skills, with the ability to present complex collections and NPL topics clearly to senior stakeholders and external vendors. Capability to balance operational performance management with strategic development and transformation initiatives.
What motivates you? - Driven to lead and develop a high-performing team in a results-oriented environment.
Passion for improving collections and recovery performance through data-driven decision-making. Commitment to continuous improvement, efficiency, and operational excellence. Collaborative mindset with strong engagement across functions, markets, and external partners. Motivated to drive transformation and innovation within collections and NPL management.
Ready to apply?
If this sounds like your kind of workplace, we would love to hear from you. You do not have to tick every single box. What matters most is your drive, your ideas and your willingness to grow with us. Our application process is simple. Just click on the Apply Button and we will get in touch with you soon. Apply today and let us build something different together. You want to know more about Ikano Bank? Check out our videos about culture, social/corporate responsibility and everyday working at the bank. For any questions, feel free to contact us at [email protected].
Salary (per annum) According to the market
Ikano Bank Benefits Annual Social Day for all Employees
Favorable Conditions for Ikano Bank Products
Applications Close Date 10 Oct 2026