1022-SAP Client Delivery Manager (CDM)_Italian Speaking-Europe

Understanding of fluent Italian is a must.Roles:Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:1. Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders2. Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements3. Account Management: Commercial account management and increase of customer satisfactionAccompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes.

RequirementMinimum of 8+ years of experimentExcellent presentation and communication skills in English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customPro-active, problem solving, "can-do" attitude and “customer first” mindsStrong engagement management, relationship building and de-escalation skillsGood understanding of SAP's cloud business, especially private cloud offeringGood understanding of SAP technical topicGood understanding of SAP HANA databaseCustomer facing working experienceAccustomed to work in international environmentAccount management working experimentBachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.