BMC Remedy Consultant

About Us: AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact. With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed.Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results. Position: BMC RemedyLocation: Helsinki, Finland (Hybrid 2 days onsite/week)Client: Infosys Core Remedy Platform Knowledge Understanding of BMC Remedy ITSM modulesIncident, Problem, Change, Asset/CMDBRemedy Development Forms (data structures)Active Links (UI logic)Filters / Filter Guides (business rules)Escalations (scheduler-based logic)CustomizationIncident / Change workflowsEmail templates / notificationsWorkflow & Automation Design ·Ability to design end-to-end service workflows·Automation use cases:o Ticket routingo SLA trackingo Approval flows·Understanding of process orchestrationIntegration Capabilities Experience with:o Web Services / REST APIso Integrating Remedy with external systems (e.g., OSS/BSS, ServiceNow, monitoring tools)o Event-based integrations (alerts → tickets)