Customer Success Manager

We're looking for a Customer Success Manager to join our E-commerce team and help our brands get the most out of their partnerships with us.Are you someone who enjoys building relationships, solving problems, and making sure clients succeed? Do you want to work in a role where you combine customer care, hands-on support, and close collaboration with brands and partners? Join our team in Finland and become part of a friendly, collaborative and ambitious work environment. About AdtractionAdtraction was founded in 2007, and built on the ambition to create the best possible partnerships between brands and partners. Today, we’re a leading partner marketing platform that connects brands with creators and partners to drive traffic, content, and sales, all on a performance-based model.We’re a team of 130 people across 12 offices in Europe, with our headquarters in Stockholm, Sweden.People are at the core of everything we do, and we’re always looking for new talent who share our ambition to help brands and partners grow.At Adtraction, you can always expect more – from your partnerships, your work, and your career. About the roleWhen you join Adtraction, you will become part of a team that combines creativity, collaboration, ambition and commercial drive. Every role plays a part in building strong, lasting relationships — with our clients, partners, and each other.As a Customer Success Manager, you will take ownership of the customer journey for our small- and medium-sized brands, ensuring exceptional experiences from onboarding through ongoing collaboration. Your work contributes to brand growth and retention by maximizing partner engagement and providing proactive, high-quality support. What you’ll doOwn and level up relationships with small- and medium-sized brands from day oneMatchmake brands with top-tier partners to boost results and scale collaborationsDeliver fast, high-quality support to solve customer problems and keep operations smoothSpot growth opportunities to pitch relevant Adtraction products and scale revenueTurn brand feedback into real action to help our team improve the platformProspect and contact potential new partners, eg. influencers, with the aim of having them joining Adtraction's platform and starting to promote our brandsWhat you bringA genuine interest in digital marketing and partnerships, or an eagerness to learnProactive, structured, and self-driven approach with a can-do attitudeFast learner with a positive mindset and a solution-oriented approachAbility to build strong relationships and excellent communication skillsComfortable juggling multiple tasks and projects at onceFluency in Finnish and English Your profile might be extra interesting if you have:A suitable higher education degree in business, marketing, communications, or a related fieldExperience working with CRMs, such as SalesforceRelevant experience from working with brands, for example in sales, account management, customer success or supportExperience working in affiliate marketing, e-commerce, social media or influencer marketingWe hire based on experience, knowledge and personality, but also potential. If you’re passionate and eager to learn, we’d love to hear from you, also if you don’t meet every requirement. We’re looking forSomeone who values partnerships and collaboration, takes initiative, and has an always-improve mindset. You’re proactive, enjoy taking ownership, and love solving problems in a fast-paced, ever-changing industry.We’re a social company that enjoys spending time together, and we can’t wait for you to be part of our vibrant and fun culture! What we offerAt Adtraction, we believe great people create great results. That’s why we focus on creating a workplace where you can thrive, both professionally and personally. At Adtraction you can expect this (and more):Regular social events and a yearly conference where we all meet, work and celebrateOpportunities to grow and develop your skillsA vibrant office-first culture, with the option to work from home one day a weekAn international company with colleagues from 12 offices in EuropeWorking at a company listed on Nasdaq First North Growth MarketA competitive compensation packageA culture where we embrace relations, create long-term value and always improveA company with engaged employees (employee net promoter score of 45) ApplicationWe review applications continuously and hire as soon as we find the right fit, so don’t wait, send us your CV and application today!We can’t wait to hear from you!