Kundenservice-Mitarbeiter (m/w/d) – Remote, Deutschsprachig

Kundenservice-Mitarbeiter (m/w/d) – Deutschsprachig, 100% RemoteGerman-Speaking Customer Support Agent — Fully Remote, EMEA Sie sprechen fließend Deutsch und suchen eine flexible, remote Position bei international wachsenden E-Commerce-Marken? Wir suchen Sie. At TalentPop App, we support fast-growing e-commerce brands across Europe and beyond. We're hiring a German-Speaking Customer Support Agent to deliver clear, reliable support to German-speaking shoppers — someone who takes pride in solving problems accurately and communicating with care. The essentials:Location: Fully remote — open to applicants in Germany, Austria, Switzerland, Slovakia, Czech Republic, Spain, Portugal, Poland, Romania, Tunisia, Egypt, and South AfricaContract type: Independent contractor agreementApplication Code: DE26 — please include this when prompted so our team can prioritize your application. Your ResponsibilitiesHandle customer inquiries in German and English across live chat, email, and social mediaSupport shoppers with order tracking, shipping updates, product questions, returns, and exchangesResolve customer concerns efficiently and empathetically to build trust and retentionMaintain accurate, detailed records in the CRM and helpdesk platformsEscalate complex technical or operational issues to the appropriate internal team What We're Looking ForNative or near-native German fluency (C1/C2), written and spoken, plus strong English skillsAt least 1 year of experience in customer service or support (e-commerce experience preferred)Familiarity with e-commerce platforms (Shopify) and helpdesk tools (Gorgias, Zendesk, or similar)Strong attention to detail and active listening skillsAbility to work independently and maintain accuracy in a remote, fast-paced setting Technical RequirementsA personal PC or laptop with at least an Intel i5 processor (or equivalent) and 8GB RAMA stable internet connection with a minimum of 25 Mbps download and upload speed What We OfferPermanent, fully remote working arrangementComprehensive health and dental coverageHoliday bonuses and performance-based incentivesGenerous paid time offClear paths for professional growth and skill development Ready to put your German language skills to work with an international, fast-growing team?Apply now — and don't forget to include code DE26.