Sales Quality Manager | LATAM

Remote in Europe | Spanish C1+ | English B2+We're looking for a Sales Quality Assurance Manager to own and improve the quality and conversion performance of Spanish-speaking sales teams across outsourced call center partners in LATAM.This is not a traditional QA role focused only on call scoring and compliance.You'll analyze sales conversations to understand why deals are won or lost, identify performance gaps, and turn those insights into better scripts, QA frameworks, coaching and sales processes.What you'll ownSales call monitoring and quality analysisQA scorecards and evaluation frameworksSales scripts, call flows and objection handlingConversion and performance improvement initiativesQuality standards across outsourced/BPO call centersSpeech analytics and AI-powered call analysisQuality insights and recommendations for senior sales leadershipOnboarding and quality enablement of new call center partnersWe'd love to meet you if you have2+ years in Sales QA, Contact Center QA, Sales Quality, Sales Coaching or Sales ExcellenceHands-on experience analyzing sales calls and conversion performanceExperience creating QA scorecards, sales scripts or quality frameworksExperience working with outsourced/BPO call centersSpanish C1+English B2+Especially relevantExperience in LATAM markets, Forex/CFD, FinTech, as well as experience with speech analytics or automated QA tools. This role is a great fit for someone who doesn't just want to evaluate sales quality, but wants to build the system that improves it.Interested? Apply or message me directly.