Senior Customer Success Manager

We’re hiring a Senior Customer Success Manager at CHAOS. We are not looking for a “check in with customers once a quarter” kind of role. We’re a small team building spatial AI infrastructure for real estate and business decisions, and we need someone who wants to own customers, not just manage them. In practice: getting customers to value fast, building trusted relationships with senior decision-makers, spotting risks before they become churn, and finding the opportunities that turn successful customers into bigger accounts. You’ll own the journey from onboarding to adoption, renewal and expansion, and NRR will be one of your most important numbers. We’re also not handing you a finished Customer Success machine. You’ll help build the playbooks, customer rhythms, health signals and processes that we scale from here. If you’ve managed complex B2B SaaS customers, know how to combine great relationships with commercial thinking, and get satisfaction from turning customers into long-term partners, let’s talk.