Dynamics 365 CE Support Consultant

D365 CE Support ConsultantLocation: Ireland or Europe (Fully Remote) Type: Permanent Employer: Microsoft Partner Experience: 3+ years in Dynamics 365 CE Support About the RoleWe’re working with an Irish Microsoft Partner delivering Dynamics 365 Customer Engagement projects across Ireland and Europe. They’re looking for an experienced D365 CE Support Consultant to join their team on a full‑time, fully remote basis. You’ll support multiple customers, handle CE support tickets, and contribute to ongoing enhancements and continuous improvement.Key ResponsibilitiesProvide 2nd/3rd line support across D365 CE (Sales, Customer Service, Marketing, core CRM)Manage and resolve support tickets within agreed SLAsTroubleshoot functional, configuration, and user issuesWork with functional consultants and developers on fixes and small change requestsSupport testing, documentation, and user guidanceAssist with upgrades, new features, and CE improvementsCommunicate clearly with customers and internal teamsContribute to a growing CE support functionRequired Experience3+ years’ experience supporting Dynamics 365 CE / CRMStrong understanding of CE modules, configuration, and core functionalityExperience working in a Microsoft Partner or multi‑customer environmentAbility to analyse issues, identify root causes, and deliver clear solutionsFamiliarity with Power Platform (Power Automate, Power Apps) is a bonusStrong communication and customer‑facing skillsComfortable working independently in a fully remote setupWhy JoinFully remote across Ireland or anywhere in EuropeWork across multiple customers and industriesStrong pipeline of CE projects across Ireland and EuropeSupportive team with progression opportunities