Workforce Management Expert

Job Description

WHAT YOU WILL DO

As a Workforce Management Expert, you translate labour standards and labour demand into practical, store-ready workforce plans. Rather than managing day-to-day staffing, you design and evolve the workforce planning logic that determines how stores are staffed across markets and formats.

You will help define how customer demand, traffic patterns, operational workload and labour standards are translated into workforce requirements, ensuring staffing is realistic, compliant, fair and scalable.

Own and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be builtEnsure scheduling rules are aligned with global standards, local labour regulations and operational needsDefine standard rosters by store format and segment, including role mix and coverage by daypartTranslate customer demand, operational workload and labour hours into recommended staffing levels by role, skill and time of dayCreate and maintain shift templates aligned with customer traffic patterns, demand peaks and operational rhythms across front of house, back of house and omnichannel operationsDefine and evolve skill logic to reflect operational changes, productivity improvements and new store initiativesDevelop workforce planning logic that reflects store operations, customer flow and workload drivers across retail formatsPartner with Sales Markets to integrate local labour laws into global workforce planning standardsCollaborate closely with Labour Standards and Labour Demand Experts to ensure labour standards, workload assumptions and demand drivers are accurately reflected in staffing logicWork with Tech and WFM product teams to translate planning rules into system configuration and algorithm inputsProvide expert guidance and support to markets on workforce planning, staffing logic and scheduling principlesSupport root-cause analysis and continuous improvement related to workforce productivity, staffing effectiveness and scheduling performanceWHO YOU WILL WORK WITH

You will work closely with Sales Markets, Labour Standards and Labour Demand teams, Tech and WFM product teams, as well as global Retail Operations and Controlling stakeholders. In this role, you act as a subject-matter expert and trusted partner, helping connect labour standards, workload drivers and operational realities with practical workforce planning solutions.

You are a structured and analytical expert who understands both the logic behind workforce planning and the realities of physical retail operations. You enjoy translating complex operational challenges into practical and scalable workforce planning solutions.

Deep experience within workforce planning, workforce design, scheduling optimisation or WFM systemsStrong understanding of retail, logistics, field operations or other customer-facing operational environments where staffing is driven by workload, customer demand and operational activitiesExperience translating demand drivers, workload assumptions or productivity standards into staffing requirements and scheduling rulesStrong understanding of operational planning, workforce deployment and labour productivitySolid knowledge of labour regulations and scheduling compliance requirementsExperience translating analytical models, operational rules or workforce logic into practical guidance and scalable ways of workingStrong documentation skills and high attention to detailConfidence working cross-functionally and influencing without formal authorityFluency in English, both written and spokenWHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

This is a permanent position based in Stockholm, please send your CV in English as soon as possible.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.