Bilingual Customer Service Specialist (French/English) | Voice & Chat

Bilingual Customer Service Specialist (French/English) | Voice & Chat Are you fluent in French and English and passionate about helping customers?TalentPop App is looking for a Bilingual Customer Service Specialist to join our remote team and provide excellent customer support through voice, chat, and email. If you have at least 1 year of remote or online customer service experience, strong communication skills, and enjoy solving problems, we’d love to hear from you. What You’ll DoProvide friendly and efficient customer support through inbound calls, chat, and emailTroubleshoot customer concerns and provide effective solutionsUnderstand customer needs and create positive, personalized experiencesBuild strong customer relationships through clear and professional communicationCollaborate with your team to deliver excellent customer serviceShare feedback and ideas to help improve processes and service quality What We’re Looking For1+ year of remote or online customer service experience or experience in a similar roleFluent in French and EnglishExcellent written and verbal communication skillsStrong problem-solving skills and a customer-first mindsetAbility to remain calm, professional, and solution-focused under pressurePrevious bilingual customer support experience is an advantageExperience with Gorgias, Zendesk, Shopify, or similar tools is a plusFamiliarity with e-commerce and CRM systems is a plus Remote Work RequirementsPersonal PC or laptop with at least an i5 processorStable internet connection with at least 25 Mbps upload and download speedsAbility to work effectively in a fully remote environment Perks and BenefitsCompetitive wage with annual increasesPaid Time OffMonthly health stipendPerformance bonusesPermanent work-from-home setup Important Application RequirementWhen completing your application, please make sure to select both French and English when asked which languages you speak. This is important so we can properly assess your application for this bilingual position. Ready to Apply?If you're looking for a remote customer service opportunity where you can use your French and English skills, build your experience, and grow your career, we’d love to hear from you. Apply today and take the next step in your remote career with TalentPop App. #Hiring #RemoteJobs #WorkFromHome #CustomerServiceJobs #CustomerSupport #BilingualJobs #FrenchJobs #FrenchEnglish #RemoteCustomerService #TalentPopApp