French-English Customer Service Representative – Remote

TalentPop App is looking for a French-English Customer Service Representative to join our growing remote team and provide excellent support to customers of international e-commerce brands. If you're fluent in French and English, enjoy helping customers, and can communicate clearly and professionally across different channels, we'd love to hear from you. This is a full-time, permanent remote opportunity for candidates based in eligible countries within our hiring region. Quick DetailsLocation: EMEA | RemoteEmployment: Full-timeWork Setup: 100% Work From HomeLanguages: Fluent French and EnglishExperience: 1+ year of customer service experienceIndustry: E-commerce / Customer Support What You'll DoProvide customer support in French and English through email, chat, phone, and other channelsHelp customers with orders, products, accounts, shipping, returns, and general questionsUnderstand customer concerns and provide clear, helpful solutionsHandle customer interactions professionally while maintaining a positive experienceDocument customer interactions accurately in the appropriate systemsEscalate complex concerns when additional support is needed What We're Looking ForAt least 1 year of customer service or customer support experienceFluent French and English, both written and spokenStrong written communication and attention to detailComfortable communicating with customers through multiple channelsStrong problem-solving and critical-thinking skillsCustomer-focused and professional when handling different types of situationsAble to manage multiple conversations and prioritiesReliable, organized, and comfortable working independentlyE-commerce or BPO experience is a strong advantageExperience with platforms such as Shopify, Gorgias, Zendesk, Freshdesk, Re:Amaze, or similar customer support tools is a plus. Technical RequirementsPersonally owned laptop or desktop computerMinimum Intel i5 or Ryzen 5 equivalentAt least 8GB RAMReliable internet connection with a minimum of 25 Mbps upload and download speedBackup internet connectionQuiet, dedicated workspace suitable for remote work What We OfferPermanent 100% work-from-home setupPaid time offHealth and dental coverageHoliday bonusesPerformance-based incentivesOpportunities for career growth and professional developmentOpportunity to work with international e-commerce brandsSupportive and collaborative remote team Why This Role?You'll have the opportunity to use your French and English language skills in a customer-facing role while working with international e-commerce brands. Whether your background is in BPO, customer service, e-commerce, retail, hospitality, or another customer-facing environment, your communication skills and ability to help customers solve problems can make you a strong fit for this role. How to ApplyIf you're fluent in French and English and are looking for a permanent remote customer service opportunity, we'd love to hear from you. Click Apply Now and complete the designated application process. When prompted for an application code, enter:FR26 Applications submitted through LinkedIn messages or email will not be considered. We look forward to hearing from you!