Customer Engagement Manager

Greetings We are Hiring CDEM - Digital Customer Engagement Manager position Fluent German speaking mandatory Permanent employment CDEM - Digital Customer Engagement Manager Requesting urgent support in identifying a senior DCEM resource based in Germany. Anywhere in Europe, German speaking mandate. We have an immediate requirement in Europe for a German-speaking DCEM.

Responsibilities Advise customers on technical architecture and landscape issues.Support de-escalation of critical customer situations, working with relevant SAP teams.Participate in customer release and maintenance activities.Provide ongoing technical support and continuous knowledge transfer.Review account status and transition accounts as volume or complexity increases. Key Skills Required Minimum 5 years of SAP Basis experience.2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management).Hands-on experience with S/4 HANA Application and HANA database.Mandatory SAP Upgrade & Migration (OS/DB) experience.Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus.Experience with any hyperscaler (AWS, Azure, or GCP).