First Line Support

First Line Support – Site Based (m/w/d) Espoo, Finland | Data Centre Project SilverBack is currently partnering with a leading contractor to recruit a First Line Support – Site Based (m/w/d) for a Data Centre project in Espoo, Finland. The role will provide front-line IT support to users across the site project offices, ensuring technical issues are resolved quickly and effectively. Key ResponsibilitiesProvide first-line IT support to end users via helpdesk, telephone and in person.Troubleshoot and resolve hardware, software, Microsoft 365 and Windows issues.Log, track and follow up on support tickets through to resolution.Escalate more complex issues to System Administrators or third-party support.Support user accounts, Active Directory/Entra ID and Microsoft 365.Provide basic network support, including TCP/IP, VPN, switches, Wi-Fi and routing.Assist with IT equipment, site-office stock and procurement.Support the installation and troubleshooting of network equipment such as switches, firewalls and wireless access points. RequirementsGood knowledge of Windows 11 and Microsoft Office.Experience supporting Microsoft 365, Outlook, Teams and OneDrive.Understanding of Active Directory / Entra ID.Basic knowledge of TCP/IP, VPN, switching and routing.Familiarity with remote support tools such as TeamViewer, VNC or RDP.Basic PC hardware troubleshooting experience.Strong problem-solving and communication skills.IT-related qualification or certification such as CompTIA is desirable.Previous corporate IT experience is an advantage. What’s on OfferCompetitive contract rate / strong packageOpportunity to work on major international construction projectsSupportive, high-performing project environment SilverBack is an equal opportunities employer and welcomes applications from all qualified candidates.