Freelance Senior UX Designer – ServiceNow

Location: Europe | Fully RemoteContract: Initial 3 months, with potential to extendWorking model: Remote, occasional travel We are supporting a major technology transformation programme and are looking for a Senior UX Designer to improve the end-user experience across a complex enterprise ServiceNow environment. The role will focus on making business processes and user journeys as intuitive and efficient as possible while working within the capabilities and standard configuration of ServiceNow. This is particularly suited to a UX/Product Designer who has worked on enterprise SaaS applications rather than solely bespoke websites or mobile applications. The roleYou will work closely with business stakeholders, product teams, architects and technical teams to understand how users interact with the platform and identify opportunities to simplify processes, improve usability and reduce friction. A key part of the role will be understanding what can be achieved through standard ServiceNow configuration and designing the best possible user experience without unnecessary customisation. Key responsibilitiesAnalyse end-to-end user journeys across ServiceNow.Identify opportunities to simplify workflows, reduce clicks and remove unnecessary complexity.Design and improve screens, forms, navigation and user interactions.Work closely with ServiceNow and other SaaS platform teams.Review standard platform functionality from an end-user perspective.Identify UX issues at handoffs between systems, particularly across ServiceNow and Dynamics 365.Conduct workshops and engage with business users to understand pain points.Develop user journeys, interaction concepts, wireframes and prototypes where appropriate.Support usability validation and UAT.Work with architects and technical teams to ensure proposed UX improvements are achievable within platform constraints.Help establish consistent UX principles across the wider transformation programme. What we're looking forSignificant experience in UX / Product Design / User Experience.Experience designing within enterprise ServiceNow.Strong understanding of user journeys, interaction design and usability.Comfortable working within standard/configurable platforms rather than designing entirely bespoke applications.Strong stakeholder management and communication skills.Ability to balance ideal UX with technical/platform constraints.Experience working within complex transformation programmes.