BMC Helix Architect

We are looking for an experienced BMC Helix ITSM Architect to support a strategic ITSM transformation initiative for a global organization. The successful candidate will bring deep expertise in BMC Helix architecture, ITSM processes, CMDB, integrations, governance, and platform optimization. The primary objective will be to assess the current BMC Helix environment, identify technical debt and opportunities for simplification, and define a pragmatic, scalable target-state architecture and transformation roadmap. Key Responsibilities:Compare documented ITSM processes, their implementation within BMC Helix, and actual operational practices to identify gaps, inconsistencies, and unnecessary complexity.Review CMDB architecture, data quality, categorization, ownership, governance, and service modeling.Define a pragmatic CMDB target strategy, including assessment of native BMC capabilities versus potential hybrid approaches.Review existing integrations and establish principles for the target integration architecture.Define an appropriate DEV / TEST / UAT / PROD environment strategy, including principles for separating BAU activities from projects and enhancements.Establish governance principles covering platform architecture, configuration, releases, integrations, and data.Review current BMC Helix license usage and capabilities and identify opportunities for license optimization ahead of renewal.Identify opportunities for automation, shift-left, and artificial intelligence that can provide measurable operational value.Define the target BMC Helix architecture and the capabilities required over the medium to long term.Develop a prioritized transformation roadmap covering quick wins, stabilization, remediation, architecture evolution, integrations, automation, and AI.Provide clear, pragmatic recommendations aligned with business and operational priorities. Required Experience & Skills:Expert-level BMC Helix architecture and solution design experience.Strong expertise in ITSM architecture and process design.Proven experience conducting as-is assessments, gap analyses, and technical debt assessments.Expert knowledge of CMDB design, service modeling, data quality, and governance.Strong experience with systems integration and integration architecture.Expert understanding of ITSM governance and platform governance.Experience defining technology and environment strategies, including DEV/TEST/UAT/PROD models.Proven experience with BMC Helix license analysis and optimization.Strong understanding of ITSM automation and operational efficiency.Experience identifying and evaluating AI opportunities within ITSM environments.Ability to translate complex technical findings into pragmatic, prioritized recommendations and roadmaps.Demonstrated experience with knowledge transfer and technical team enablement.Fluent French and English.