Junior IT Support
About Us:Founded on the grounds of innovation – iXceed Solutions is an ISO certified, leader in Talent and Digital recruitment solutions, serving Fortune 100 companies globally. About the RolePosition: Junior IT SupportLocation: Gothenburg- Vastra Gotaland County- Sweden – 100% Onsite (5 days per week)Job Type: Permanent Job Description: Role SummaryWe are seeking a customer focused Onsite IT Service Desk Engineer to provide enduser IT support incident resolution and technical assistance for workplace technologies The ideal candidate will possess strong troubleshooting skills excellent customer service capabilities and fluency in Swedish and Danish to effectively support local users Mandatory SkillsFluent in Swedish spoken and writtenExcellent communication and customer service skillsExperience in IT Service Desk Deskside Support environmentsStrong knowledge of Windows 10 11 Microsoft 365 and Active DirectoryExperience supporting laptops desktops printers mobile devices and collaboration tools Key ResponsibilitiesProvide onsite and remote technical support to end usersDiagnose and resolve hardware software and networkrelated issuesHandle incidents and service requests in accordance with agreed SLAsSupport Microsoft 365 Teams Outlook OneDrive and collaboration platformsPerform user account administration password resets and access managementSetup deploy and maintain laptops desktops mobile devices and peripheralsCoordinate with resolver groups and thirdparty vendors for issue resolutionMaintain accurate ticket documentation and knowledge articlesSupport meeting room technologies and video conferencing systemsParticipate in asset management device lifecycle management and workplace projects QualificationsBachelors degree or equivalent experience in Information Technology1- 3 years of experience in IT Service Desk Deskside Support or EndUser Computing support rolesSuccess FactorsStrong customer orientation and problemsolving mindsetAbility to work independently in an onsite support environmentExcellent communication skills in Swedish and EnglishAbility to manage multiple priorities while maintaining service qualityLanguage Requirement Mandatory Swedish Danish proficiency is essential Candidates without demonstrated fluency in both languages will not be considered Mandatory Skills : Servicedesk