IT Desktop Support Engineer | Service Desk

IT Desktop Support Engineer | Service Desk | Stockholm or Malmö Experience: 3+ years About the RoleWe are looking for an experienced IT Service Desk Desktop Support Engineer to provide effective 1st and 2nd line technical support to users. You will troubleshoot hardware, software and access issues, manage incidents and service requests, and ensure a high-quality end-user support experience. Key ResponsibilitiesProvide desktop and service desk support to end users.Diagnose and resolve hardware, software, network and access-related issues.Log, manage and resolve incidents and service requests within agreed SLAs.Install, configure and maintain desktops, laptops and peripheral equipment.Support Microsoft Windows and common business applications.Escalate complex technical issues appropriately and maintain clear documentation.Deliver professional and customer-focused technical support. Essential Skills & ExperienceExperience in an IT Service Desk/Desktop Support environment.Strong troubleshooting and problem-solving skills.Hands-on experience supporting Windows desktops and laptops.Experience with hardware, peripherals, software and user access issues.Good understanding of IT Service Desk processes, incident and request management.Strong communication and customer service skills.Ability to prioritise and manage multiple support tickets effectively. Preferred / Desirable SkillsExperience providing 1st and 2nd line IT support.Experience with Microsoft 365 and common enterprise applications.Familiarity with Active Directory and user account administration.Experience working with ITIL-based service management processes.Relevant IT support certifications such as CompTIA A+, ITIL or Microsoft certifications.